GURPREET KAUR
Bareilly
Summary
Highly Skilled financial management professional. Experienced in financial planning, investments, and managements. Able to build and grow long-term relationship with clients. Adept at assessing client needs and goals, and make effective product recommendations. PROFESSIONAL SUMMARY Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
AXIS BANK PVT LTD
Bareilly
03.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Introduced new methods, practices and systems to reduce turnaround time
- Led improvement initiatives to advance operational efficiencies and increase revenue by 20%.
SUPPORT EXECUTIVE
AVIVA LIFE INSURANCE COMPANY PVT LTD
Bareilly
01.2015 - 03.2017
- Coordinating with Managers regarding Sales targets
- Customer Handling
- Branch Operations - Guide customers about Products specifications by understanding their need.
- Branch Management
- Achieving monthly targets.
- Monitored employee and customer interactions to assess quality of service and helped to increase sales by 30%.
- Translated technical terminology for clients to communicate through ticket system
Education
MBA - Human Resource Management & Marketing
Gautam Budh University
Bareilly03.2017
Bachelor of Commerce -
M.J.P ROHILKHAND UNIVERSITY
Bareilly09.2013
Skills
- Business Operations
- Performance Monitoring and Evaluation
- Business Leadership
- Customer Satisfaction
- Database Maintenance
- Staff Training
- Business Growth Initiatives
- Managing Operations and Efficiency
- Quick Decision
- Making Abilities
- Strategic Vision
- Business Analysis
- Revenue Growth
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification.
- Insurance Regulatory and Development Authority IRDA Certified.
Timeline
Operations Manager
AXIS BANK PVT LTD
03.2017 - Current
SUPPORT EXECUTIVE
AVIVA LIFE INSURANCE COMPANY PVT LTD
01.2015 - 03.2017
MBA - Human Resource Management & Marketing
Gautam Budh University
Bachelor of Commerce -
M.J.P ROHILKHAND UNIVERSITY
- NISM-Series-V-A: Mutual Fund Distributors Certification.
- Insurance Regulatory and Development Authority IRDA Certified.
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