K SHIVRAJ
Delhi
Summary
Motivated self-starter and hard-working professional with 9+ years of experience and a proven knowledge of maintaining customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
11
11
years of professional experience
Work History
Customer Relationship
Alive Wellness Clinics
New Delhi
03.2025 - Current
- Initiate and attend client calls to promote wellness products and services offered by the clinic.
- Counsel prospective clients about suitable wellness solutions based on their needs and preferences.
- Schedule appointments for consultations and treatments across various clinic branches.
- Drive footfall to the clinic through effective communication and follow-ups.
- Maintain strong client relationships and support customer retention efforts.
Business Development Manager
Ayushpay
Gurgaon
12.2024 - 02.2025
- Building a strong network of hospitals in the assigned territory.
- Understanding the AyushPay product and a strong voice for the product in the Hospitals and healthcare industry in the assigned territory.
- Generate and drive revenue by providing greater awareness and information about our services to the Hospitals.
- Maintaining a healthy inflow of patient cases from the on-boarded hospitals and achieve your monthly targets.
- Act as a single point of contact for all marketing activities of societies/corporate.
- Advising hospitals about the services they may need through structured discussions. Ensure they understand our value proposition.
- Maintaining a good connect with socially influential people in and around the territory.
Patient Care Specialist
Hexa Health
Gurgaon
10.2024 - 12.2024
- Advise patients about the Hexa Health service through structured discussions.
- Understand the patient's profile & problems to explain the benefits of our services.
- Guide the patient to the right hospital / doctor, manage their consultation and handhold them throughout their journey.
Sales Consultant
Hear.com
Gurgaon
03.2024 - 08.2024
- Provide detailed consultations to customers, understanding their needs and lifestyle.
- Develop individual solutions for customers based on their requirements.
- Provide knowledge and advice on hearing loss and hearing aids.
- Suggest the ideal hearing aid for the customer based on their hearing loss
- level and budget.
- Act as a bridge between the customer and hear.com's partner providers.
Business Development Manager
Pristyn Care
Gurugaon
10.2021 - 02.2024
- Directly impact revenue generation
- Advise patients about the service through structured discussions
- Understand Patient profile & problems to explain the benefits of our services
- Hand holding the patients throughout their journey Job
Client Relationship Executive
Amplifon India Pvt Ltd.
Gurugaon
08.2019 - 09.2021
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information
- Maintaining client information in excel and company software
- Daily coordination with our clinical and field team to ensure the work is completed on time
Senior Assistance Coordinator
Allianz Partners
Gurugaon
12.2014 - 07.2019
- Handled Inbound/Outbound calls in a prompt and courteous manner in line with company standards
- Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization
- Maintaining client information in excel and company software
Education
B.Com - Programme
SOL Delhi University
New DelhiHigher Secondary -
D.T.E.A Senior Secondary School
New Delhi Skills
- Quick learner
- Solution driven
- Adaptability
- Team player
- Highly motivated
- Cold-calling
Languages
English
Beginner
A1
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Customer Relationship
Alive Wellness Clinics
03.2025 - Current
Business Development Manager
Ayushpay
12.2024 - 02.2025
Patient Care Specialist
Hexa Health
10.2024 - 12.2024
Sales Consultant
Hear.com
03.2024 - 08.2024
Business Development Manager
Pristyn Care
10.2021 - 02.2024
Client Relationship Executive
Amplifon India Pvt Ltd.
08.2019 - 09.2021
Senior Assistance Coordinator
Allianz Partners
12.2014 - 07.2019
B.Com - Programme
SOL Delhi University
Higher Secondary -
D.T.E.A Senior Secondary School