Prem Kumar N
Manager - Operations
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Excellent trainer and mentor. Energized with six years of experience with sales.
Success developing aggressive sales program overhauls for significant improvement in margins and revenues. Organized, respectful and possessing extensive customer engagement and conflict resolution skills.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values.
Trains new hires and mentors struggling workers to achieve overall team success.
Proven abilities in developing analytical tools such as pivot tables to support sales activities. Collaborative and hardworking team player with good understanding forecasting, business processes.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure deserving position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader, Sales Operations
Axis Bank
Bangalore
06.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collaborated with sales executives to determine sales areas that could be improved.
Subject Matter Expert
Axis Bank
Bangalore
12.2021 - 05.2022
- Helping the VRM’s ( Virtual Relationship Managers)to over achieve their targets in personal loan.
- Monitored and tracked user progress to identify improvement opportunities.
- Being the first contact to 45 VRM’s in closing Personal loan cases.
- Taking responsibility for field cases end to end by contacting the field RA’s and Sales Managers until the disbursement.
- Conducting a weekly team huddle to ensure all the VRM’s are upto date with the product and process knowledge.
- Giving best USP’s to the VRM’s to close Personal Loan case with higher ticket size and to cross sell General Insurance or a Life insurance.
- Reporting the FTD and MTD numbers to Unit Manager and RBM on daily basis.
Relationship Manager
Axis Bank
Bangalore
12.2017 - 12.2021
- Managing mapped 2500 client base, book value of 16Cr and equally responsible to grow the value.
- Responsible for building relationship with the customers by service and sales.
- Introducing all the banking products to the customers.
- Analyzing client portfolio and offering them about the suitable products.
- Responsible for generating sales leads and follow up till closer.
- Responsible for over achieving target set by the management on month on month basisacross all the products (NOA, IPG & OCS).
- Achieving goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Education
10th Std -
ST. FRANCIS HIGH SCHOOL
CHAMARAJANAGAR 06.2009 - 04.2010
12th Std - Computer Science
SRI VENKATESHWARA VIDHYALAYA
GOBICHETTYPALAYAM 06.2010 - 03.2012
Bachelor Of Commerce - Statistics
INDIAN INSTITUTE OF INTEGRATED SCIENCE AND TECHNOL
Chennai 06.2014 - 04.2017
Diploma - Mechanical Engineering
PSG COLLEGE OF TECHNOLOGY
COIMBATORE 06.2012 - 04.2014
Skills
Verbal and written communication
Relationship building
Accomplishments
- Qualified for the ADC Olympics 4th Edition Event conducted in Aug 2018-Nov 2019.
- Recognised as a STAR PERFORMER for Home loan, Personal loan and credit card business in JFM 2020
- Awarded with Certificate of Excellence for exemplary performance in Life insurance Business
- Awarded with Excellence certificate for Highest AHT for the month of Jan 2020
- Recognised as the best service RM for the month of SEP-2021
- Promoted as Subject Matter Expert for Personal loan Business in Prime. Dec 2021
- Achieved the Target (SME) of 7Cr of personal loan set by Unit manager in JFM 2021.
- Promoted as a Team Lead in the month of June 2022.
- Awarded with Certificate of Excellence for Best Performer - Team Lead for Nov 2022, Jan 2023, Apr 2023, May 2023, June 2023.
- Raked as No 3 in PAN INDIA for achievement Team leader KRA for H1 of financial year 2023-2024.
Timeline
Team Leader, Sales Operations
Axis Bank
06.2022 - Current
Subject Matter Expert
Axis Bank
12.2021 - 05.2022
Relationship Manager
Axis Bank
12.2017 - 12.2021
Bachelor Of Commerce - Statistics
INDIAN INSTITUTE OF INTEGRATED SCIENCE AND TECHNOL
06.2014 - 04.2017
Diploma - Mechanical Engineering
PSG COLLEGE OF TECHNOLOGY
06.2012 - 04.2014
12th Std - Computer Science
SRI VENKATESHWARA VIDHYALAYA
06.2010 - 03.2012
10th Std -
ST. FRANCIS HIGH SCHOOL
06.2009 - 04.2010