PREMA NINGARAJ AIRODAGI
Bengaluru
Summary
Dedicated professional with strong skills in banking operations and customer service. Experienced in managing client relationships and ensuring compliance. Committed to enhancing customer satisfaction through operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager
KOTAK MAHINDRA BANK
BANGALORE
07.2024 - Current
- Deputy manager-Business Banking Department
- Managed business banking relationships to enhance customer satisfaction.
- I am handling the current account department, where I process and manage account-related transactions.
- Responsible for managing and processing current account operations, ensuring accuracy, compliance, and timely customer service.
Relationship Manager
ICICI BANK
BANGALORE
12.2022 - 05.2024
- Maintained accurate client records using CRM software for better tracking.
- And I also worked as a cashier, managing daily cash transactions, balancing accounts, and ensuring accuracy in all financial dealings.
- Developed strong client relationships through regular communication and meetings.
- Coordinated account management activities to ensure customer satisfaction.
Education
Master of Commerce - Finance (75.45%)
Karnataka State Akkamahadevi Women's University
Vijayapura09-2022
Bachelor of Commerce - Finance (83%)
BLDEA’s S.B.S Arts & Commerce College For Women's
Vijayapura05-2020
Commerce - Accounting (85.5%)
Sri .M Y Khyadi P U College, Telsang
Belgaum05-2017
Skills
- Operational efficiency
- Banking operations
- Cross-selling product
- Customer service
- Fast learner
- Time management
- Adaptability
- Team work
Accomplishments
- I have achieved in 'mutual fund' three times
- And I got an award from the mortgage team
- I got first prize in 'Cost Accounting'
- Best employee of the month for accuracy in handling current account processing
- Customer service excellent Awards- recognized for providing excellent support to clients in both account management and Cashier service
Certification
- Trained on soft skills by 'Kaliona Baa' Soft Skill Training Institution, Vijayapura
- And now currently pursuing an "investment banking course" to strengthen knowledge in the finance market, mergers and acquisitions, portfolio management, and capital markets.
PROJECT REPORT
Project report: Worked on 'Customer perception towards Royal Enfield bikes with special reference to Royal Enfield Rohan Motors' at Vijayapura.
Languages
English
First Language
English
Upper Intermediate (B2)
B2
kannada
Advanced (C1)
C1
Timeline
Deputy Manager
KOTAK MAHINDRA BANK
07.2024 - Current
Relationship Manager
ICICI BANK
12.2022 - 05.2024
Master of Commerce - Finance (75.45%)
Karnataka State Akkamahadevi Women's University
Bachelor of Commerce - Finance (83%)
BLDEA’s S.B.S Arts & Commerce College For Women's
Commerce - Accounting (85.5%)
Sri .M Y Khyadi P U College, Telsang
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