Premanshu Kr. Singh
Barasat
Summary
Dynamic Channel Team Lead at Amazon with expertise in account management and strategic planning. Proven track record in market mapping and driving growth through data analysis and customer relationship management. Adept at enhancing operational efficiency and fostering strong partnerships, resulting in significant business expansion.
Overview
19
19
years of professional experience
Work History
Channel Team Lead
Amazon Transportation services PVTLTD
06.2020 - Current
- Account Identification & Acquisition: Market mapping and identification of potential retail stores for time bound acquisition, induction and onboarding of new accounts (I.HS Stores) in the assigned territory.
- Account Management: Managing and driving the growth of the Channel partners/stores' business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. As a channel team lead looking after the largest delivery station in Kolkata, overall BAU volume is 15K on a daily basis. Focusing on the customer obsession, bias for action for everything.
- Filed Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
Training Specialist
Amazon Transportation services PVTLTD under IKYA global services
10.2017 - 05.2021
- Training: Deliver training and coaching of Amazon process, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintaining and publishing routine reporting on the store's current performance & business with Amazon. Publish recommendations and action plans based on the data. Reporting the overall Network Health in the assigned territory.
- Team Management: Building the managing a multi-layer team and manage performance through on the job coaching and mentoring. Driving team of associates managing their targets. Set proper expectations, provide clear status communications, and manage relationships with the acquired/ assigned stores for a mutual growth. Work with stores /channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. Enhance engagement with accounts to improve business and increase retention. Drive stores against goals (Volume, FTR and other key metrics). Handling day to day operational escalations and be available to round the clock to manage the issues.
Regional Trainer
Samsung Mobiles under PP Merchandising Pvt. Ltd.
07.2016 - 09.2017
- Looking after the training need of Rest of Maharashtra to support Samsung Mobile business verticals.
- To regularly train and assist the FOS SPOC's for competency enhancement for consistency and effectiveness.
- To monitor and evaluate the performance of regional FOS SPOC's through audits and reviews.
- To ensure that all the new hires are certified (NHIT) before initiating regular work.
- To ensure that all the training related formats are received from regional SPOC's and stored as per defined guidelines.
- To share all training related reports, updates and MIS with regional stake holders to represent training at regional level.
- Timely implementation of training calendar.
- Conducting training on Communication Skill, and office Etiquette.
Executive Trainer
Quickdel Logistics Pvt Ltd.
09.2015 - 05.2016
- Worked for Quickdel Logistics (Logistic partner of Jabong & Snapdeal) as a Trainer and looking after the training need of entire Odisha and part of Assam and North East.
- Managed the activities of operations and training processes in the design, implementation, and evaluation of training programs and improving the performance of Fes, TLs and Hub In charges.
- Identifying training and development needs within an organization, Keeping training materials up to date, Management of all training materials of company and conducting Product & Process Training.
- Helping participants to broaden their interest/awareness.
- Helping participants to prepare for promotions within the organization.
- Helping participants to prepare for additional responsibilities.
- Helping participants to accept new technologies and processes.
- Conducting training on Communication Skill, Email Etiquette, Office Etiquette and Customer Service.
Training Lead
Aegis Limited
10.2014 - 09.2015
- Oversaw all aspects of planning and implementation of strategic training and development opportunities in Distribution for 5 trainers managing over 300 associates. Additionally, have managed different programs such as academy training and skills development training within the organization and clients as well.
- Managed the activities of operations and training processes in the design, implementation, and evaluation of training programs and improving the performance at different levels.
- Identifying training and development needs within an organization, Keeping training materials up to date, Management of all training materials of company.
- Working in a team to produce programs that are satisfactory to all relevant parties in an organization.
- Ensuring that statutory training requirements are met, Planning the training title, Make training plan monthly.
- Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.
- Supervising the work of trainer, Management of training center, Train instructors and supervisors in techniques and skills for training and dealing with employees.
- Coached Trainers, Team Leaders, Quality Evaluators & Customer Care Executives on Product, Process and personality development.
- Created an onboarding process that reduced new employee ramp up time / learning curve.
- Improving Workforce Productivity.
- Planning efficient and cost-effective training activities to meet the organization's financial objectives.
Trainer
Kochar Infotech Pvt. Ltd
05.2011 - 10.2014
- Training delivery to the complaint Management team on new product and process.
- Training delivery to the New Hired CSR.
- Training delivery on Products, process, Telephone Etiquette, Selling Skills & Communication Effectiveness.
- Conducting Online & Offline test for all the working CSR every month.
- Managed the activities of operations and training processes in the design, implementation, and evaluation of training programs and improving the performance at different levels.
- Developed a training and development program (Swayam) using a combination of case studies, on the job learning, stretch.
- Coached Trainers, Team Leaders, Quality Evaluators & Customer Care Executives on Product, Process and personality development.
- Created an onboarding process that reduced new employee ramp up time / learning curve.
Trainer
Adityabirla Minacs
03.2009 - 04.2011
- Training delivery to the complaint management team on new product and process.
- Training delivery to the New Hired CSR.
- Training delivery on Products, process, Telephone Etiquette, Selling Skills & Communication Effectiveness.
- Conducting Online & Offline test for all the working CSR every month.
- Auditing on the floor regarding product and communication skill.
- Conducting refresher training when required.
- Administrating timely & recognition for team members time to time. Initiate feedback and appraisals through a structured mechanism.
- Coordinating with IT and Technical teams for satisfactory resolution of customer complaints at all Level.
Trainer
Reliance BPO
01.2007 - 03.2009
- Training delivery to the complaint management team on new product and process.
- Training delivery to the New Hired CSR.
- Training delivery on Products, process, Telephone Etiquette, Selling Skills & Communication Effectiveness.
- Conducting Online & Offline test for all the working CSR every month.
- Auditing on the floor regarding product and communication skill.
- Conducting refresher training when required.
- Administrating timely & recognition for team members time to time. Initiate feedback and appraisals through a structured mechanism.
- Coordinating with IT and Technical teams for satisfactory resolution of customer complaints at all Level.
- Looking after the recruitment process.
Education
B.Sc. -
Utkal University
BhubaneswarDiploma in Computer Courses - Computer Fundamentals, MS Office & Complete Tally 9
Skills
- Account management
- Market mapping
- Data analysis
- Process training
- Strategic planning
- Customer relationship management
Father's Name
Samesh Prasad Singh
Languages
- Hindi
- Bengali
- Oriya
- English
Personal Information
- Date of Birth: 09/15/81
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Favorites
- Music
- Traveling
Other Qualifications
Diploma in Computer Courses (Computer Fundamentals, MS Office & Complete Tally 9)
Timeline
Channel Team Lead
Amazon Transportation services PVTLTD
06.2020 - Current
Training Specialist
Amazon Transportation services PVTLTD under IKYA global services
10.2017 - 05.2021
Regional Trainer
Samsung Mobiles under PP Merchandising Pvt. Ltd.
07.2016 - 09.2017
Executive Trainer
Quickdel Logistics Pvt Ltd.
09.2015 - 05.2016
Training Lead
Aegis Limited
10.2014 - 09.2015
Trainer
Kochar Infotech Pvt. Ltd
05.2011 - 10.2014
Trainer
Adityabirla Minacs
03.2009 - 04.2011
Trainer
Reliance BPO
01.2007 - 03.2009
B.Sc. -
Utkal University