PREM KUMAR SINGHAL
Pune
Summary
Results-driven professional with over 13 years of experience in sales, telecommunications, and risk control. Proven expertise in fraud investigation, customer due diligence, stakeholder management, and operational efficiency. Known for enhancing compliance, mitigating risk, and supporting business growth across diverse sectors.
Overview
13
13
years of professional experience
Work History
Cluster Manager
Bajaj Finance Ltd.
Pune
10.2017 - Current
- Managing the review and investigation tracker across all products, including B2B, E-Commerce, B2C, BLSE, SME, Wheels, and TW.
- Follow escalation metrics in case of breaching TAT, to ensure timely closure of investigations for identified, suspected cases.
- Perform Root Cause Analysis (RCA) on fraud cases to identify new triggers, implementing measures to control fraudulent activities, and detect them early.
- Rewards the sales team for marking RSA in the case of identifying any suspected activity.
- Provide support to stakeholders, resolving issues within established timelines.
- Provide training to the RCU team during the launch of new products to ensure they can effectively dispose of cases, accordingly.
- Continuously monitor high-risk dealers, and investigate any spikes in business activity.
- Perform quality checks on cases investigated by the field RCU team, and highlight areas for correction.
- Prepare deck presentations for MD review, ensuring clear and concise communication of key insights.
Relationship Manager
Apollo Munich Health Insurance Co. Ltd.
Delhi
07.2017 - 09.2017
- Successfully provided comprehensive product training to advisors, resulting in commitments for increased sales post-training.
- Effectively resolved various queries from advisors related to calls, claims, education, languages, and accomplishments, ensuring they had the necessary support to perform their roles.
- Maintained the training roster in accordance with the guidelines set by the Area Development Manager (ADM) and the Business Development Manager (BDM), ensuring accurate record-keeping.
- Accurately maintained the Daily Sales Report (DSR) in alignment with ADM/BDM requirements and advisors' performance metrics.
- Provided ongoing support to advisors after training sessions, reinforcing learning, and addressing any further inquiries to enhance their confidence and effectiveness in sales.
Assistant Sales Manager
Bajaj Finance Ltd.
05.2016 - 05.2017
- Prepared and secured at least three appointments daily, effectively maximizing opportunities to engage with potential clients.
- Successfully sold various insurance products tailored to customer needs, demonstrating a strong understanding of client requirements and preferences.
- Diligently maintained a daily case log with detailed information on customer interactions, including all insurance products covered, such as motor, health, and life insurance, ensuring accurate tracking and follow-up on sales activities.
Territory Sales Manager
Bharti Airtel Ltd.
Bihar
10.2015 - 04.2016
- Handled the sales channel from primary to tertiary levels, ensuring effective communication and collaboration across all tiers.
- Regularly updated dealer commissions and obtained No Dues Certificates (NDC) on a quarterly basis, maintaining compliance, and ensuring transparency in financial transactions.
- Effectively updated distributors, Direct Operating Staff (DOS), and retailers on new schemes and offers, enhancing awareness and driving sales initiatives.
- Proactively added new retailers to the network and monitored compliance, contributing to business growth, and ensuring alignment with company standards and objectives.
Service Executive
Bajaj Finance Ltd.
01.2012 - 08.2015
- Maintained a daily case log with comprehensive details, ensuring accurate tracking of customer interactions and case progress.
- Successfully updated dealer payments and obtained No Objection Certificates (NOC) for no dues on a monthly basis, facilitating smooth financial operations and compliance.
- Prepared an effective tracker to monitor files, enhancing organization, and improving the efficiency of file management processes.
- Regularly updated channel partners on new schemes, and informed loyal customers about current offers, fostering engagement and driving sales.
Education
Proficiency Certificate Programme - Financial Management
IMT
Ghaziabad07.2024
Diploma - Business Management
NMIMS
Mumbai09.2020
Bachelor's Degree - Commerce
Shobhit University
Meerut11.2013
Skills
- Strategic Sales
- Platform Controllership
- Customer Due Diligence
- EWS Monitoring
- Fraud investigation
- Process Compliance
- Transaction monitoring
- Escalation Management
- Stakeholder management
- People Manager
Languages
- English
- Hindi
Personal Information
Date of Birth: 04/30/93
Awards And Accolades
- Kudos Award, 2023-24, For exemplary performance, recognized by the business team.
- Outstanding Business Growth and Cross-Selling Performance, 2013
- Exceptional Performance in Business Growth and Cross-Selling, 2014-2015, Earning a regional trip.
- Business Targets Achievement, 2019, Earning an international trip.
- Kudos Award, 2021-2022, For best performance.
- Heroes Award, 2022-2023, For exceptional performance.
- Kudos Award, 2023-2024, For best performance.
- Kudos Award, 2024-2025, For best performance.
- Certificate Of Appreciation, 2024-2025, For managing EWS.
- Consistent 'A' Rating, Throughout the journey with the RCU.
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Cluster Manager
Bajaj Finance Ltd.
10.2017 - Current
Relationship Manager
Apollo Munich Health Insurance Co. Ltd.
07.2017 - 09.2017
Assistant Sales Manager
Bajaj Finance Ltd.
05.2016 - 05.2017
Territory Sales Manager
Bharti Airtel Ltd.
10.2015 - 04.2016
Service Executive
Bajaj Finance Ltd.
01.2012 - 08.2015
Proficiency Certificate Programme - Financial Management
IMT
Diploma - Business Management
NMIMS
Bachelor's Degree - Commerce
Shobhit University