PRERANA BALAJI

• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Enforced ICAO, DGCA, and airport safety regulations to ensure secure and compliant apron and runway operations.
• Conducted routine runway and taxiway inspections, ensuring readiness for LVOP (Low Visibility Operations) and uninterrupted aircraft movement.
• Oversaw and coordinated the safe movement of aircraft, ground vehicles, baggage, and cargo in high-traffic airside areas.
• Monitored and managed VVIP movements, medical emergencies, and contingency scenarios, minimizing disruption to airport operations.
• Collaborated with ATC, ARFF, ground handling agencies, and maintenance teams to synchronize real-time operations.
• Compiled and analyzed operational data and manpower reports, presenting monthly summaries for performance tracking.
• Implemented airside safety protocols and incident handling procedures, reducing operational risks.
• Maintained detailed logs and reports during inspections, audits, and irregular events to support compliance and process improvement.
• Played a key role in crisis management planning and response, recognized with Certificates of Appreciation for exceptional performance.

AWARDS:

🏅 Certificate of Appreciation – Baggage Performance Analysis, 2014
🏅 Certificate of Appreciation – Contingency Handling
🏅 Team of the Quarter Award – April–June 2016

• Supervised day-to-day terminal resource and facility management, ensuring seamless passenger flow and operational efficiency.
• Coordinated with internal departments and external agencies (GHAs, ATC, Security, Airlines) to ensure on-time performance and quick resolution of terminal issues.
• Contributed to the ORAT (Operational Readiness and Airport Transfer) Team for Terminal T1A; formulated and presented regular facility and resource updates.
• Collected, compiled, and presented monthly data on manpower utilization, resource allocation, and operational performance.
• Ensured terminal safety, cleanliness, and compliance with regulatory and airline standards.
• Maintained updated databases and liaised with key stakeholders to keep operations aligned with service-level agreements.
• Supported special events, audits, and emergency response procedures within the terminal premises.
• Developed process improvement reports to streamline passenger services and optimize resource usage.

• Managed check-in, boarding, and departure processes to ensure on-time flight performance and seamless passenger experience.
• Oversaw counter management, queue control, and boarding procedures in coordination with flight supervisors.
• Handled passenger grievances and escalations, resolving issues promptly and ensuring customer satisfaction.
• Maintained terminal discipline and passenger flow, upholding safety and operational standards at all times.
• Acted as a liaison between airlines, airport authorities, OALs, and handling agencies, ensuring compliance with handling agreements.
• Supported Operational Control Center (OCC) activities, coordinating communication across departments for efficient flight handling.
• Managed non-scheduled flight operations, ensuring adherence to quality, safety, and security protocols.
• Contributed to smooth operational execution by providing real-time communication and updates to staff and stakeholders.

• Worked under the guidance of the Head of Marketing and Senior Manager in Aviation Business Development.
• Contributed to planning and analysis for MRO and Logistic City projects.
• Conducted research on market trends and operational requirements to support strategic proposals

• Interned in both Operations and Human Resources departments, gaining a dual perspective on airport functionality.
• Collaborated with managers to study and analyze airport access points, resulting in a comprehensive internal report.

SNIST–Vaughn College Representation, Indian Aviation 2008

• Selected in the top 5% of students (out of 300+) to represent SNIST–Vaughn College at Indian Aviation Expo, Begumpet Airport.
• Successfully coordinated event logistics and assignments; received a Certificate of Appreciation from FICCI.