Prerana Shastri

Process Associate
Cognizant Technology Solutions Hyderabad
PROJECT 1
Lto Operator Google Maps - Basic Review Task oriented Create or correct map area for
Draw out road ,interconnect roads Apply Travel restriction set correct locations for
addresses while ensuring the highest level of precision and quick turnover. Updating map
in marking right location by confirming with the business owners. working with strict
policy and target representing google best way .
working on user suggestion edits on Google Maps like Name of business Addresses
Phone Number GMB Google business Phone Number and market . verify all using
suggestion by tools and certain evidence escalate edits of spam and likely spam to
escalation tea
PROJECT 2 -
transcribed 2000 + Menus in hotel , restaurants and bars in different levels Section, item
,option and add ons .
used Data compute tools to draw polylines and polygones to the menus under it. labeled
different types of Section ,Dish name ,dish description ,price , option, Add on ,Restaurant
Title and Section level

Fraud Specialist
Synchrony Global Services Hyderabad
• Resolve to verify transactions on respective accounts that have been flagged as
suspicious.
• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle retail partners/customers concerning referred credit applications Strictly adhere
to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed quality metrics while also balancing average handle time/ productivity
metrics
• Make spam on accounts which have been identified as suspicious