PRERNA ARORA
Gurugram
Summary
Bank Officer Branch Banking focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Results-oriented Bank Executive bringing 2 years of program management and customer relations experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bank Officer Branch Banking
AU SMALL FINANCE BANK
08.2020 - 08.2021
- Provide high quality customer service, build customers relationships for product sales, bring in new customers and improve customer relation
- Resolve customer complaints promptly and professionally to build a long term relationship
- Leverage this relationship to sell, cross-sell and up -sell, work towards deposit growth
- Income generation and product sales to existing and New- to Bank customers
- Mention the activities of the competitor banks to proactively improve customer experience
- Handling lobby and assisting customers to give them better banking experience.
Associate service delivery manager
INDUSIND BANK
08.2021
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile.
Education
Bachelor of commerce -
DU(SOL)
01.2019
CBSE 12th -
Dev Samaj Vidya Niketan Sr. Sec School
01.2016
CBSE 10th -
Dev Samaj Vidya Niketan Sr. Sec School
01.2014
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft word
- Working Knowledge of MSOffice
- Comfortable working in teams
- Well Planned & Focused Approach
- Eager to learn new skills
- Good Listener
- Honest & Positive Attitude
- Good Communicator
- Leadership Qualities
- Hard Working
- Well Structured
Certification
Japanese language(JLPT N5)
Extra Curriculum
- Worked with Alue India in market research by assisting Japanese team.
- Worked in Japan foundation film festival core committee as a Freelancer.
- Home tuitions and Japanese classes.
Languages
- English
- Hindi
- Japanese
Hobbies and Interests
- Reading Books and Novels
- Watching Movies
- Blogging
Timeline
Associate service delivery manager
INDUSIND BANK
08.2021
Bank Officer Branch Banking
AU SMALL FINANCE BANK
08.2020 - 08.2021
Bachelor of commerce -
DU(SOL)
CBSE 12th -
Dev Samaj Vidya Niketan Sr. Sec School
CBSE 10th -
Dev Samaj Vidya Niketan Sr. Sec School