Pr Gaibanglung
Banker
Senapati
Summary
Dynamic banking professional with a proven track record at Axis Bank Ltd, excelling in operational efficiency and customer service. Skilled in regulatory compliance and relationship management, I enhanced customer satisfaction through effective conflict resolution and streamlined processes, achieving significant improvements in branch performance and client retention.
Overview
2
2
Certifications
2
2
years of professional experience
Work History
Deputy Manager
Axis Bank Ltd
04.2026 - Current
- Facilitated conflict resolution among staff and clients, maintaining a harmonious workplace.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed daily operations to ensure optimal branch performance and customer satisfaction.
- Streamlined workflow processes, resulting in increased efficiency within branch operations.
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
Assistant Manager
Axis Bank Ltd
07.2024 - 03.2026
- Assisted in managing daily branch operations, ensuring compliance with regulatory requirements.
- Developed and maintained positive customer relationships to enhance client satisfaction and retention.
- Analyzed customer feedback to identify service improvements and streamline processes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
PGDBS - Banking Services
NIIT UNIVERSITY
Neemrana08-2025
Bachelor of Science - Computer Science
Dhanamanjuri College of Science
Imphal09-2022
Skills
Regulatory Compliance, Operational efficiency
Audit preparation
Portfolio management
Financial planning
Banking operations
Cash management
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Adaptability and flexibility
Relationship building and management
Certification
NISM
Timeline
Deputy Manager
Axis Bank Ltd
04.2026 - Current
Assistant Manager
Axis Bank Ltd
07.2024 - 03.2026
PGDBS - Banking Services
NIIT UNIVERSITY
Bachelor of Science - Computer Science
Dhanamanjuri College of Science