Prince Anand
Greater Noida
Summary
Dynamic Operations Team Lead with a proven track record at Accenture, enhancing operational efficiency and mastering data management. Excelled in strategic planning and team leadership, significantly improving performance metrics. Skilled in forecasting and project coordination, fostering staff development and achieving ambitious targets. Expertise in leveraging analytics for informed decision-making.
Overview
11
11
years of professional experience
Work History
Operations Team Lead ( Reverse Operations and MDM)
Accenture
Noida
12.2022 - Current
- Managing reverse operations and master data management processes.
- Responsible for running streamlined operations, ensuring key deliverables are completed on time.
- Monitored performance indicators and service levels every week and month.
- Oversee key areas to ensure adherence to performance, quality, and service standards.
- Maintained consistent supervision and support for the team, driving successful target attainment.
- Proactively addressed customer concerns leading to successful resolutions.
- Establish team priorities, maintain schedules, and monitor performance.
- Facilitated one-on-one sessions to discuss operational needs and future plans.
- Leverage data and analytics to make informed decisions, and drive business improvements.
- Analyzed past data, current situations, and upcoming forecasts for predicting monthly volumes.
- Executed projects as delegated by upper management.
- Performed comprehensive audits to address and resolve performance discrepancies.
- Showcased KPIs and RCAs during weekly review meetings with client.
- Fostered professional development among colleagues.
Reverse Operations Specialist
Accenture
Noida
04.2018 - 11.2022
- Resolving GIT escalations in AMEC making use of information via found applications like SAP R/3, available reporting and by working through parties related to the case such as Markets/Field Service Engineers (FSEs), Logistics Service Providers, Return Warehouses and SPS functions to obtain missing information needed for resolution
- Lead daily management calls with Market/BlueRoom/SPS & facilitate weekly operational discussions with clients
- Resolution of operational queries from multiple channels from stakeholders within stipulated TAT
- Delivering KPIs around GIT process - number of open GIT cases in reverse operations, and avg aging of open orders
- Using GIT escalations to find opportunities to train the GIT resolution team (BPO), making them more self-supportive
Logistics Coordinator
Nokia
Noida
09.2013 - 04.2018
- Responsible for E2E order fulfillment with the use of an ERP SAP (P20)
- Handling India operations from Feb 2016
- Handled APAC Region – Australia, New Zealand, Bangladesh and Malaysia from Feb 2015- Jan 2016
- Handled MEA Region which covered 64 countries from Sept 2013- Jan 2015
- Responsible for creating Region HWS Orders (SO and STPO)
- Ensuring timely and complete Order fulfillment of Region HWS Orders (SO and STPO) as per the customer expectations with full compliance of Global processes
Education
MBA - Operations Management
Symbiosis Centre For Distance Learning
Pune05.2016
Bachelor of Science - Btech
G.L Bajaj Institute Of Technology And Management
Greater Noida05.2012
Skills
- Team Leadership
- Strategic Business Planning
- Operational Efficiency Management
- Project Coordination
- Staff Mentoring
- Team Building
- Forecasting
- Performance monitoring
Affiliations
- During the tenure of Nokia, recieved 12 Honors related to Achievements, Challenge,Focus on Customer and Respect from my regional counter-parts.
- In 2023, recieved an award of Emerging Team Lead from Accenture.
Accomplishments
In 2024, successfully reduced Goods In Transit Exceptions by 30-40%, leading to around 60K Euros/annum saving for the client.
Timeline
Operations Team Lead ( Reverse Operations and MDM)
Accenture
12.2022 - Current
Reverse Operations Specialist
Accenture
04.2018 - 11.2022
Logistics Coordinator
Nokia
09.2013 - 04.2018
MBA - Operations Management
Symbiosis Centre For Distance Learning
Bachelor of Science - Btech
G.L Bajaj Institute Of Technology And Management
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture