Prince Raj
Operations Assistant-Sales Support
Bengaluru,KA
Summary
Operations and Client Management professional with over 7 years of experience in Order Management, Billing, Compliance, Client Acquisition, Stakeholder Engagement, and Training across global organizations: Info Edge, Thomson Reuters, LSEG, and IQVIA. Skilled in Salesforce, SAP, Siebel CRM, and DACS, with expertise in process optimization, dispute resolution, and global stakeholder collaboration. MBA-qualified, with a proven ability to deliver service excellence, financial accuracy, and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Assistant, Sales Support
IQVIA Ltd.
04.2025 - 09.2025
- Managed project setup post-contract wins, ensuring complete documentation (SOW, PO), and approvals.
- Handled opportunity setup, product/pricing verification, and CRM Salesforce (SFDC, CPQ) entries for global teams.
- Monitored pipeline and revenue reports, resolved invoice discrepancies, and ensured financial accuracy.
- Oversaw billing, invoicing, and revenue recognition in SAP, maintaining compliance, and data integrity.
- Prepared operational reports to support management decisions and revenue forecasting.
- Managed ad hoc tasks effectively during month-end (and quarter-end) to meet business and revenue objectives.
Sr. Order Fulfilment Specialist
LSEG (London Stock Exchange Group)
09.2019 - 03.2025
- Streamlined order processing, permissioning, and subscription management, achieving consistent accuracy, ensuring SLA, and SOP adherence.
- Resolved complex client escalations and access issues via Salesforce, ensuring timely service delivery.
- Led sanctions-related offboarding and compliance activities within strict timelines.
- Partnered with Sales, Billing, and Customer Service teams to eliminate fulfillment errors, and drive operational excellence.
- Conducted audits and created process documentation to strengthen compliance and efficiency.
- Mentored new hires and led bulk fulfillment projects, improving team productivity and service quality.
Order Management Specialist-2
Thomson Reuters (Refinitiv)
03.2017 - 08.2019
- Led end-to-end global order management across the APAC, EMEA, and AMERS regions for Reuters Global clients.
- Investigated and resolved billing discrepancies using SAP, improving financial accuracy and transparency.
- Maintained CRM data integrity in Salesforce and master databases, ensuring compliance with global standards.
- Handled internal and external escalations, delivering swift and effective resolutions.
- Ensured adherence to SLAs, SOPs, and risk-control standards to maintain service excellence.
- Supported global account managers and operations teams to streamline order and permissioning workflows.
- Strengthened service delivery by eliminating order/fulfillment errors through cross-team collaboration.
Operations Specialist
Info Edge India Ltd.
07.2015 - 11.2016
- Engaged in client acquisition and data validation, ensuring compliance and accuracy of business information.
- Partnered with Sales and Data Management teams to optimize onboarding processes.
- Delivered product training sessions, improving team capabilities and client experience.
- Achieved consistent conversion targets and improved customer satisfaction through timely query resolution.
Education
MBA - Marketing Management And Research
Lloyd Business School
Greater Noida, India06-2015
BBA - Human Resources Management
The Oxford College of Business Management
Bengaluru, India06-2011
12th - Intermediate
Md Shaaban Memorial Inter College
UP, India05-2008
10th - Board
DAV Public School
Arrah, India07-2005
Skills
- Salesforce, SAP, CPQ, Siebel-CRM, DACS
- Contract Management, Project Management
- Order Management, SLA Management
- Operations Management
- Analytical & Decision-Making
- Revenue Recognition
Core Competencies
Accomplishments
- Process improvements: developed a new training program that improved employee onboarding efficiency
- Awards and recognitions: received an appreciation award for successfully managing client cases within tight timelines, demonstrating outstanding performance and commitment to excellence
- Team contributions: managed bulk projects during quarter ends to meet the revenue targets
Certification
Certified Sales Associate – NSDC (NSQF Level 4)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Personal Details
- Date of birth: 10/18/1990
- Marital status: married
- Nationality: India
- Gender: Male
Affiliations
- Photography
- Travelling
Timeline
Operations Assistant, Sales Support
IQVIA Ltd.
04.2025 - 09.2025
Sr. Order Fulfilment Specialist
LSEG (London Stock Exchange Group)
09.2019 - 03.2025
Order Management Specialist-2
Thomson Reuters (Refinitiv)
03.2017 - 08.2019
Operations Specialist
Info Edge India Ltd.
07.2015 - 11.2016
MBA - Marketing Management And Research
Lloyd Business School
BBA - Human Resources Management
The Oxford College of Business Management
12th - Intermediate
Md Shaaban Memorial Inter College
10th - Board
DAV Public School