Prince Raj
Operations Assistant-Sales Support
Bangalore,KA
Summary
Operations & Client Management professional with 7+ years of experience in Order Management, Billing, Compliance, Client Acquisition, Stakeholder Engagement, and Training across global organizations: Info Edge, Thomson Reuters, LSEG, and IQVIA. Skilled in Salesforce, SAP, Siebel-CRM & DACS, with expertise in process optimization, dispute resolution, and global stakeholder collaboration. MBA-qualified, with proven ability to deliver service excellence, financial accuracy, and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Assistant, Sales Support
IQVIA Ltd.
04.2025 - 09.2025
- Managed billing, invoicing & revenue recognition in SAP; resolved invoice disputes with stakeholders.
- Handled proposals, SOWs & deliverables in Salesforce; ensured compliance and record accuracy.
- Supported project setup, reporting & coordination with consulting teams; drove process improvements.
Order Fulfilment Specialist-2
LSEG (London Stock Exchange Group)
09.2019 - 03.2025
- Optimized order processing & subscription management, ensuring SLA adherence.
- Resolved complex customer escalations via Salesforce, improving client satisfaction.
- Led compliance offboarding requests and mentored new hires; delivered bulk projects on time.
Order Management Specialist II
Thomson Reuters (Refinitiv)
03.2017 - 08.2019
- Oversaw end-to-end global order management (APAC, EMEA, AMERS).
- Improved financial accuracy by resolving billing discrepancies via SAP.
- Strengthened service delivery by eliminating order/permissioning errors through cross-team collaboration.
Operations Specialist
Info Edge India Ltd.
07.2015 - 11.2016
- Supported client acquisition & onboarding, ensuring compliance & accuracy.
- Delivered training on new products, boosting team performance and conversions.
Education
MBA -
Lloyd Business School
01.2015
BBM - undefined
Bangalore University
01.2011
Skills
Order & Fulfilment Management Billing & Financial Accuracy Audit & Compliance
Certification
Certified Sales Associate – NSDC (NSQF Level-4)
Accomplishments
- Winner – Business Plan Competition (Amity Youth Fest) & College Debate Competition
- Recognized as Best Coordinator for National Conference (Lloyd Business School)
- Received Appreciation Award for client handling excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Assistant, Sales Support
IQVIA Ltd.
04.2025 - 09.2025
Order Fulfilment Specialist-2
LSEG (London Stock Exchange Group)
09.2019 - 03.2025
Order Management Specialist II
Thomson Reuters (Refinitiv)
03.2017 - 08.2019
Operations Specialist
Info Edge India Ltd.
07.2015 - 11.2016
BBM - undefined
Bangalore University
MBA -
Lloyd Business School
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