Dynamic Customer Relationship Manager with a proven track record at Innotech Electronics Pvt. Ltd. Skilled in market research and order management, I excel at building strong client relationships and delivering exceptional service. Adept at identifying opportunities, I drive sales growth while effectively addressing customer needs and enhancing satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
Innotech Electronics Pvt.Ltd
Kundli (Haryana )
03.2021 - Current
Client Relations :-Build and maintain strong relationship with existing clients. Provide exceptional customer service, and address any issues or inquiries promptly.
Product Knowledge :- Stay informed about the latest trends. Products and innovations in the mobile accessories industry to effectively present and sell our offerings.
Market research :- Conduct market research to understand customer needs, industry trends and competitive landscape.use this information to inddentfy opportunities and challenges.
Order management & Payments following :- Manage the sales process from order placement to delivery. Ensure accuracy and timely fulfillment of orders.
Meetings & Reports: Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions. Prepared and presented regular reports on customer relationship activities, sales reports, and outcomes to senior management.
Assistant Store Manager :- Al Othaim Supermarket
Saudi Arabia. May 2017 / Feb 21
Responsibillities :- My responsibillities is to manage and audit the store on a regular basis and report to the manager and fix whatever problem occurs in the . Maintain the In/Out and stock report on a daily basis.
Senior Engineer IQC & NPI Dept in LED TV Line at Goodworth Electronics Pvt.Ltd.Senior Engineer IQC & NPI Dept in LED TV Line at Goodworth Electronics Pvt.Ltd.