PRINCY MANOJ
Navi Mumbai
Summary
Experienced and results-driven retail banking professional with over 13 years of expertise in managing branch operations, driving sales, and enhancing customer satisfaction. Demonstrated success in leadership roles, including branch management, with a proven track record of meeting financial goals, streamlining processes, and fostering strong customer relationships. Adept at team development, coaching, and operational efficiency, with a deep understanding of banking products, regulatory compliance, and market trends. A strategic thinker, committed to delivering exceptional service and achieving business objectives while maintaining high levels of employee and customer engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER (HO & SUPPORT-Central Service Support)
KOTAK MAHINDRA BANK
04.2024 - Current
- Complying with the outsourcing requirements of RBI
- Getting preliminary check done for new vendor / renewal case
- Ensure that all clauses related to outsourcing are mentioned in the agreement
- Ensure that internal process of vendor on boarding is followed
- Support in the automation project of vendor on boarding
- Liaison with the central ORM team for vendor management
- Provide training to business SPOCs on the outsourcing requirements
- Maintaining internal MIS for the vendors status
SENIOR MANAGER (HO & SUPPORT-HO Central Authorization Unit)
KOTAK MAHINDRA BANK
09.2021 - 03.2024
- Technical review of documents (underlying transaction, availability of complete information, signature / MOP)
- To review and authorize transactions (Transfer / RTGS - NEFT) processed by Branch in the system and confirm the correctness of all inputs, including the mandatory fields
- Trigger-based review/monitoring of transactions authorized by the Branch
- Processing of transactions with NIL discrepancy about process requirement
- Review of branch raised SR / Transaction within T+1 working day of receipt at CAU
- MIS/Record management
DEPUTY BRANCH MANAGER
YES BANK LTD
09.2015 - 08.2021
- Ensured comprehensive compliance with all regulatory requirements by implementing a robust risk management framework, resulting in zero regulatory violations
- Resolved customer and employee finance queries, complaints, and concerns, resolving the same with balanced solutions
- Improved the issues that could negatively impact the business by suggesting practical solutions to address the concerns
- Exceeded the set sales targets
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Designed sales and service strategies to improve revenue and retention
- Maximized branch revenue by optimizing operations
- Mentored staff to increase sales success and productivity
- Conducted customer feedback surveys to improve service levels
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Completed audits and checklists to achieve regulatory compliance
- Established daily priorities and organized workloads to maximize productivity
CUSTOMER SERVICE OFFICER
ICICI BANK LTD
07.2012 - 08.2015
- Attained in-depth knowledge of the teller counter
- Addressed customer queries related to the Savings Account and cash transactions
- Generated revenue for the bank by selling various products
- Catered to the needs and requirements of walk-in / prospective customers
- Client servicing and new client acquisitions
Education
M.COM -
MUMBAI UNIVERSITY
Mumbai, MH06.2018
B. COM - BANKING AND INSURANCE
S.I.E.S COLLEGE
Mumbai, MH03.2011
Skills
- Leadership and Team Management
- Customer Relationship Management
- Financial Management
- Risk Management and Compliance
- Strong Communication Skills
- Time Management
- Sales and Business Development
- Branch Management
Certification
- KPMG Financial Analysis Prodegree
- Post Graduate Diploma in Banking Operations (PGDBO) with IFBI (73%)
- IRDA Specified Person Certification with (64%)
- Tally Financial Accounting Programme Volume 1 - 5
- English Typing 40 words per minute
Accomplishments
- Qualified for many other contests conducted across PAN India
- Quest 4 Moscow
- London Champions Cup
- Spot on Certification
Disclaimer
The information given above is true and the documentary proof will be furnished as and when required.
Timeline
SENIOR MANAGER (HO & SUPPORT-Central Service Support)
KOTAK MAHINDRA BANK
04.2024 - Current
SENIOR MANAGER (HO & SUPPORT-HO Central Authorization Unit)
KOTAK MAHINDRA BANK
09.2021 - 03.2024
DEPUTY BRANCH MANAGER
YES BANK LTD
09.2015 - 08.2021
CUSTOMER SERVICE OFFICER
ICICI BANK LTD
07.2012 - 08.2015
M.COM -
MUMBAI UNIVERSITY
B. COM - BANKING AND INSURANCE
S.I.E.S COLLEGE
- KPMG Financial Analysis Prodegree
- Post Graduate Diploma in Banking Operations (PGDBO) with IFBI (73%)
- IRDA Specified Person Certification with (64%)
- Tally Financial Accounting Programme Volume 1 - 5
- English Typing 40 words per minute
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