PRINSITH KP
ESAF SWASRAYA MULTI STATE AGRO CO OPERATIVE SOCIETY LTD
KOZHIKODE
7
years of professional experience
Dynamic professional with extensive experience in branch operations at ESAF Small Finance Bank. Proven track record in loan processing and customer relationship management, enhancing service delivery and member satisfaction. Adept at mentoring teams and optimizing processes, leveraging strong leadership and communication skills to drive results.
Work History
Assistant Manager
2 Years 3 Months- Facilitated branch banking operations for ESAF Small Finance Bank, ensuring smooth workflow.
- Coordinated loan processing and document handling for branch teams, enhancing service delivery.
- Responded to customer service inquiries and complaints promptly.
- Mentored junior staff on daily tasks and project work, fostering skill development.
Assistant Customer service manager
3 Years 11 Months- Supported member questions on multi-state agro cooperative savings and service accounts, improving member satisfaction.
- Reviewed employee performance and shared feedback to support team growth.
- Handled customer service operations for cooperative society members and account holders.
- Guided staff on customer interactions and branch communication procedures.
Customer service executive
2 Years 11 Months- Resolved member inquiries regarding cooperative savings loans and processed service requests to enhance member satisfaction.
- Assisted members with account updates, accurate passbook entries, and detailed transaction information to ensure clarity and trust.
Education
Bachelor of Arts - Hindi
GPA: D grade
Higher secondary
GPA: 65%
High School
GPA: 92%
Skills
Loan processing
Branch operations
Process optimization
Customer relationship management
Customer communication
Team leadership
MS Office Suite and Adobe
LANGUAGES
English, Malayalam, Hindi
INTERESTS
Internet browsing, Photography
DECLARATION
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars. [ PRINSITH KP ]
Timeline
Assistant Manager
ESAF SMALL FINANCE BANK
07.2024 - CurrentRead More
Assistant Customer service manager
ESAF SWASRAYA MULTI STATE AGRO CO OPERATIVE SOCIETY LTD
11.2022 - CurrentRead More
Customer service executive
ESAF SWASRAYA MULTI STATE AGRO CO OPERATIVE SOCIETY LTD
12.2019 - 11.2022Read More
CALICUT UNIVERSITY
Bachelor of Arts from Hindi
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Government Higher Secondary School Peruvallur
Higher secondary
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VPKMMHSS Pallikkal
High School
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