PRISSIE GAYL PIRES
Summary
Passionate and driven professional with over 3 years of experience in customer service and operations. Skilled in team management, communication and leveraging technology to enhance operational efficiency. Strong organizational skills with a dedication to continuous improvement, goal attainment, and fostering meaningful professional relationships.
Overview
3
3
years of professional experience
Work History
Team Manager
Karma Experience.
11.2023 - 02.2025
- Managing a team of 10 people
- Looking into Indian bookings, pulling up the target
- Keeping a track of the confirmation letters
Tele Marketing Executive
Karma Experience.
02.2023 - 10.2023
- Daily duties: Making calls to take bookings for Australians as well as Indians
- Processing the bookings and payments
- Also keeping a track of arrivals to the resort
Officer - AO&CS
IndiGo Airlines
04.2022 - 10.2022
- Handling allocations such as Reservations, Departures, Arrivals and Counters
- Main Goal is to have safe on time operations
Education
Bachelor's - Computer applications
Rosary College of Commerce And Arts
01.2021
HHSC -
Rosary Higher Secondary School
01.2018
SSC -
Fatima Convent High School
01.2015
Skills
- Leadership
- Team management
- Client relationship management
- Knowledge of reservation software’s
- Email management
- Technical Competence
- Skilled in multi-channel communication
- Proficiency in Microsoft Office and Google Workspace applications such as Word, Excel, and PowerPoint
Accomplishments
- Improved Team Productivity
- Booking Processing Excellence
- Exceeded Sales Targets
- High Customer Satisfaction
Managed a team of 10, improving productivity.
Processed maximum number of bookings for the months
Successfully achieved the first ever international target in Karma for 2 consecutive months
Achieved customer satisfaction during tenure at Karma Experience
Timeline
Team Manager
Karma Experience.
11.2023 - 02.2025
Tele Marketing Executive
Karma Experience.
02.2023 - 10.2023
Officer - AO&CS
IndiGo Airlines
04.2022 - 10.2022
HHSC -
Rosary Higher Secondary School
SSC -
Fatima Convent High School
Bachelor's - Computer applications
Rosary College of Commerce And Arts
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