Pritam Dutta

• Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
• Resolved customer service issues using company processes and policies, and provided updates to customers.
• Coached new team members on service techniques and provided scoring through the quality assurance program.
• Escalated issues to proper supervisors when standard processes were not effective.

Here I am working as a FTM in the Learning and Development Department at the Regional Office, Guwahati.

• Provide full process training to new hire candidates.
• Monitoring their Performance Report.

• Facilitated training sessions for new employees on company policies and procedures.
• Developed and maintained relationships with key clients and stakeholders.
• Led training and development programs to enhance team skills and performance.
• Maintaining data using modern software tools (CRM, Smart Desk).
• Assisting children in need.
• Transmitting data to the MWCD.