Pritam Kansara

• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
• Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
• Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
• Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
• Increased community engagement with center by organizing and promoting local events that resonated with community interests.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Project Management and Government Liaison

• Successfully managed end-to-end execution of skill development and training projects in coordination with multiple government departments.
• Acted as the primary liaison with district and state-level government authorities to ensure timely approvals, compliance, and execution of training programs.
• Oversaw the establishment and operationalization of new training centers in collaboration with district administrations and other stakeholders.

Project Implementation and Technical Oversight

• Ensured effective implementation of government-sponsored training initiatives, including ongoing technical upgrades and curriculum enhancements to align with industry standards.
• Worked closely with national-level skill development bodies to identify, mobilize, and select suitable candidates for various vocational training programs.

Funding and Compliance Management

• Led initiatives for securing government grants and loans to support training and capacity-building projects.
• Headed the quality control division, setting up centralized monitoring and evaluation systems to ensure consistent quality standards across all projects.

Quality Control and Process Improvement

• Supervised a team of quality executives, with direct reporting and accountability mechanisms to maintain transparency and drive performance.
• Implemented daily reporting systems to capture quality metrics, highlight areas for improvement, and share actionable insights with senior management.
• Delivered regular feedback and coaching to teams, project managers, and team leaders to enhance operational efficiency and reduce errors.

Audit and Compliance

• Directed internal audits covering processes, systems, and products to ensure alignment with project objectives and statutory requirements.
• Promoted a culture of continuous improvement and compliance, driving the organization towards a goal of zero-defect delivery.
• Proactively addressed non-compliance or performance issues through structured escalation and corrective action protocols.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• `Collaborated with cross-functional teams to streamline communication and enhance overall operational efficiency.
• Oversaw the production workflow, managing a team of medical scribes and ensuring timely delivery of accurate medical documentation.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
• Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
• Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
• Maintained QA programs.
• Led the implementation and oversight of quality assurance projects, ensuring adherence to organizational standards and client expectations.
• Prepared and submitted comprehensive Management Information System (MIS) reports to senior management, facilitating informed decision-making.
• Coordinated with the administrative department to prepare and submit accurate payment advices, ensuring timely financial transactions.
• Conducted regular online meetings with clients based in the US, maintaining strong client relationships and addressing their needs effectively.
• Ensured smooth and efficient organizational operations, aligning services with customer and client expectations.
• Set strategic goals and objectives, and established policies across various departments, with a particular focus on the Quality Department.
• Demonstrated strong communication, leadership, analytical, organizational, and relationship management skills, fostering a collaborative team environment.
• Developed high-quality medical content based on dictations from physicians in the US, UK, and Canada, ensuring accuracy and compliance with medical standards.
• Researched, wrote, and edited medical content; assigned tasks to staff and freelancers; and ensured timely delivery to clients within the agreed Turnaround Time (TAT).
• Managed a team of 15 assistant editors and various periodic freelancers, providing guidance on procedures and best practices to maintain content quality.