PRITAM KUMAR
Patna
Summary
Operations leader with extensive experience in last-mile delivery and vendor management. Proven ability to lead teams and reduce costs while driving efficiency and compliance. Skilled in P&L reporting, enhancing delivery speed, and building strong client relationships to achieve operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Deputy Manager
MoEVing
Patna
04.2024 - Current
- Oversaw last mile delivery operations to ensure timely package distribution.
- Oversaw electric vehicle fleet transportation to optimize logistics efficiency.
- Managed day-to-day operations to ensure efficiency and compliance with safety standards.
- Led a large team to enhance collaboration and productivity.
- Managed vendor relationships to maintain service quality and reliability.
- Cultivated client relationships with Big Basket, Flipkart, and Gati to enhance service delivery.
- Reviewed financial statements to align expenditures with budget targets.
- Prepared monthly progress reports detailing achievements against set targets.
Senior Operations Manager
NEO BRIGHT EXPRESS TRANSPORT (P) LTD.
Patna
11.2023 - 02.2024
- Led overall operations team to improve service quality and efficiency.
- Oversaw daily operations, enhancing task execution efficiency and effectiveness.
- Oversaw daily operations and ensured compliance with safety regulations.
- Managed a large team to facilitate communication and streamline processes.
- Coordinated logistics and transportation schedules for timely deliveries.
- Ensure Timely Dispatch & Delivery with Minimum Escalation
- Coordinated client interactions to address needs and deliver tailored support.
- Reviewed financial statements regularly to ensure budget targets are met.
- Established presence in Bihar, Jharkhand, Uttar Pradesh, and West Bengal, serving prestigious clients and managing logistics for 10,000 metric tons of goods monthly.
State Head
Premier neonle Logistic Solution PVT LTD
Patna,Bihar
08.2021 - 11.2023
- Oversaw last mile delivery operations for Flipkart.
- Managed last mile agent manpower supply for Flipkart across Pan Bihar, ensuring timely and efficient delivery operations.
- Coordinated operations with 150+ delivery agents and OPS team, enhancing teamwork and communication for effective service delivery.
- Prepared P&L and MIS reports, overseeing invoice processes related to LMA and MDH to maintain financial accuracy.
- Enhanced last-mile delivery operations, leveraging extensive logistics management experience. Proven capabilities in team leadership and relationship building are complemented by a proactive approach to solving challenges in the supply chain sector. Enthusiasm for contributing to initiatives that improve connectivity and accessibility aligns with a vision to empower communities and drive economic growth.
City Manager
Connect India
Patna
05.2020 - 07.2021
- Managed last mile agent (LMA) manpower supply for Flipkart across Pan Bihar.
- Led team operations to drive collaboration and improve productivity.
- Managing Operation Team & LMA Team
- Developed client connections to strengthen business partnerships.
- Conducted cold calls to identify potential customers and promote services.
- Prepare MIS & Invoice
- Connect India will create activities such as Demand Generation and Rural Commerce through these brick and mortar stores thus enabling a billion people living beyond the Tier 1 Cities to participate in the formalized economy through last mile connectivity built on distributed entrepreneur based models.
Sales KYC Manager
Paytm
Noida
01.2017 - 04.2019
- Supervised over 250 KYC agents and backend staff, ensuring operational efficiency.
- Managed KYC project, achieving targets that increased invoice value.
- Resolved customer queries related to KYC escalations.
- Paytm is an Indian multinational financial technology company that specializes in digital payments and financial services, based in Noida.
Education
Graduate Certificate - B.com
Bhim Rao Ambedkar University
Muzaffarpur01-2019
Skills
- Last mile delivery
- Logistics optimization
- Vendor management
- Operational Efficiency
- P&L Reporting Accuracy
- Workforce Management
- Team Management
- Customer Support
- Query Resolution
- P&L Reporting Accuracy
Certification
- Performance Certification
Timeline
Deputy Manager
MoEVing
04.2024 - Current
Senior Operations Manager
NEO BRIGHT EXPRESS TRANSPORT (P) LTD.
11.2023 - 02.2024
State Head
Premier neonle Logistic Solution PVT LTD
08.2021 - 11.2023
City Manager
Connect India
05.2020 - 07.2021
Sales KYC Manager
Paytm
01.2017 - 04.2019
Graduate Certificate - B.com
Bhim Rao Ambedkar University