Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pritam Pramanik

Pritam Pramanik

Field Support Engineer
Kolkat

Summary

Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Certified in Hardware & Networking.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Desktop Support Engineer

Cognizant Technology Solution
Kolkata
05.2021 - Current
  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
  • Incident handling by the User ticket (P1, P2, P3 & P4)

Education

High School Diploma -

Calcutta Univercity
Kolkata
06.2016 - 01.2020

High School Diploma -

West Bengal Council of Higher Secondary Education
Kolkata
04.2014 - 02.2016

Skills

    Self Motivation

undefined

Timeline

Desktop Support Engineer

Cognizant Technology Solution
05.2021 - Current

High School Diploma -

Calcutta Univercity
06.2016 - 01.2020

High School Diploma -

West Bengal Council of Higher Secondary Education
04.2014 - 02.2016

Similar Profiles

CREATE PROFILE
Pritam PramanikField Support Engineer