PRITAM RAI
Pune
Summary
As a positive finance leader with 12 years of work experience, I have developed end-to-end knowledge in order-to-cash processes, including order management, credit control, cash applications, collections (both B2B and B2C clients), billing & dispute management. I graduated from Calcutta University with a bachelor's degree in finance and accounting. I am passionate about problem-solving and people development, with a focus on achieving individual and organizational goals. In Johnson Controls, I have handled a team of 16 FTEs for Collections and Credit Management. I have led a transition from Mexico for Credit Management to Pune and within India from GBC (Gurgaon Business Center) for collections to Pune. During the hiring process, I have interviewed about 70 candidates for collection processes and selected 15 of them for further rounds of process.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Johnson Controls
05.2022 - 06.2024
- Have handled a team of 16 FTEs for North America collections and credit management
- Tracking and supervising their KPIs to meet monthly and yearly organizational and business goals
- Gauzing and publishing teams’ performance daily and sharing necessary feedback
- Led a transition from Mexico for Credits Management to Pune and from GBC (Gurgaon Business Center) for collections to Pune
- Interviewed about 70 candidates for collection process and selected 15 of them for further rounds of hiring process
Senior Collections Specialist
Xpo Logistics Inc.
05.2020 - 11.2021
- Was part of collection process transition from US to India Pune for LTL (less than truckload) function
- In February 2021, received a Shining Star Award for achieving the lowest past due, highest cash collection of $5.6 million and effective follow ups made in the team
- In March 2021 annual performance review, I have been ranked as top performer for having strong process knowledge, training new joiners, almost zero percent absenteeism, assisting in completing team members tasks and supporting collection business throughout
OTC Senior Process Associate
Smith & Nephew
06.2018 - 05.2020
- Was involved in business transition to train and support collections and cash applications team in Costa Rica (June-July 2019)
- Overachieved cash target of 4.5 million in September 2018 and in April 2019 achieved lowest DSO 43 for New Zealand Market alone
- Well verse in how to prepare aged trial balance (ATB), dispute resolution, send monthly statements, dunning letters through SAP and know daily and weekly cash collection forecast report as well
Financial Associate
DXC Technology (Earlier HP)
06.2013 - 06.2018
- Was a part of US Smith & Nephew cash application team and handled payments like ACH, Lockbox, Wires efficiently
- Apply all incoming payments correctly to customers’ accounts and receivable invoices using transaction code F-26, FLB1 and F-32 in SAP
- Perform weekly reconciliation of ACH payments, Inter-company general ledger (transfer payments) and submit same reports to clients in a timely manner
- Was also a part of US Nestle E-commerce team where I handled customers queries and concerns on Nestle water
Senior Associate
Wipro Limited
07.2011 - 03.2013
- Provide technical support on internet and telephone issues to British Telecom customers in UK
- Identify and assess customers' needs to achieve satisfaction by using right methods or tools
- Received excellent customers' feedback and was also promoted to support British Telecom high premium customers in just 6 months after joining organization
Education
Master of Business Administration - Financial Management
NMIMS
Mumbai, India08.2025
Bachelor of Commerce -
University of Calcutta
Kolkata, India08.2011
Higher Secondary School -
Rama Krishna Shiksha Parishad Boys' Higher Secondary School
Darjeeling, India06.2006
Skills
- Order to Cash
- Operational excellence
- SAP, Getpaid, MS Office
- Training and development
- Digital Transformation
- Listening and Problem solving
- Leadership and People management
Certification
- Digital Transformation by Simplilearn
- Six Sigma(Yellow Belt) by Merit Global Training Institute
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Hobbies and Interests
- Listening to music
- Playing football
- Travel
Timeline
Operations Manager
Johnson Controls
05.2022 - 06.2024
Senior Collections Specialist
Xpo Logistics Inc.
05.2020 - 11.2021
OTC Senior Process Associate
Smith & Nephew
06.2018 - 05.2020
Financial Associate
DXC Technology (Earlier HP)
06.2013 - 06.2018
Senior Associate
Wipro Limited
07.2011 - 03.2013
Master of Business Administration - Financial Management
NMIMS
Bachelor of Commerce -
University of Calcutta
Higher Secondary School -
Rama Krishna Shiksha Parishad Boys' Higher Secondary School
Similar Profiles
Dylan CampfieldDylan Campfield
Systems Controls Technician II at JOHNSON CONTROLS INC, Johnson ControlsSystems Controls Technician II at JOHNSON CONTROLS INC, Johnson Controls
Noah MillsNoah Mills
Machine Operator at JOHNSON CONTROLS INC, Johnson ControlsMachine Operator at JOHNSON CONTROLS INC, Johnson Controls
Cheryl DannerCheryl Danner
Customer Care Representative at JOHNSON CONTROLS INC, Johnson ControlsCustomer Care Representative at JOHNSON CONTROLS INC, Johnson Controls
ISIDRO (SID) RIOS IIIISIDRO (SID) RIOS III
AE/ Application Specialists at JOHNSON CONTROLS INC, Johnson ControlsAE/ Application Specialists at JOHNSON CONTROLS INC, Johnson Controls
Amol Dilip WaniAmol Dilip Wani
Senior Specialist – Client Services Project Manager at NICE Interactive SolutionsSenior Specialist – Client Services Project Manager at NICE Interactive Solutions