PRITAM SONEJI
Auckland
Summary
To use organisation as a system where I can explore my knowledge effectively and utilise my skills to achieve the objectives of the respective organisation and also to provide value added contribution to the organisation as an individual or a team player using technical skills and creative thinking. To work for the company’s goal. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
4
4
Languages
Work History
Summer Project Trainee
Ferrero India Private Limited
Mumbai
06.2015 - 07.2015
- Ferrero India Private Limited for 2 months
- Planograming in Modern Trade for Ferrero brand
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Development Manager
JewelRich E- Commerce
Mumbai
05.2016 - 03.2018
- Convincing customers
- Help develop and follow execution.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Supervised team duties related to decision support and business intelligence for business users.
Customer Service Associate
Z Energy
Auckland
08.2018 - 02.2020
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Manager Director
Soneji Transport
Mumbai
06.2020 - Current
- Supervised administrative functions of scheduling, billing, Client's site management, front desk reception and office security.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Education
High School -
Don Bosco High School
Mumbai 04.1999 - 03.2011
Junior College - Commerce
MMK College of Commerce
Mumbai 04.2011 - 03.2013
BBA - Business Administration
Amity Global Business School
Mumbai 08.2013 - 07.2016
Graduate Diploma - Business
Unitec Institute Of Technology
Auckland 07.2018 - 09.2019
Skills
Business administration
Additional Information
- Visa Status: , One Year Work Visa from June 2023
Timeline
Business Manager Director
Soneji Transport
06.2020 - Current
Customer Service Associate
Z Energy
08.2018 - 02.2020
Graduate Diploma - Business
Unitec Institute Of Technology
07.2018 - 09.2019
Development Manager
JewelRich E- Commerce
05.2016 - 03.2018
Summer Project Trainee
Ferrero India Private Limited
06.2015 - 07.2015
BBA - Business Administration
Amity Global Business School
08.2013 - 07.2016
Junior College - Commerce
MMK College of Commerce
04.2011 - 03.2013
High School -
Don Bosco High School
04.1999 - 03.2011
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