PRITAM TAGARE
AWS Support Engineer
Pune,MH
Work Preference
Summary
AWS Cloud FinOps and CloudOps Professional with extensive experience in optimizing costs, securing environments, and managing scalable cloud infrastructure on AWS. Skilled in cloud financial management practices, including cost optimization through Reserved Instances, Savings Plans, and proactive spend analysis using AWS Cost Explorer and Budgets. Proficient in designing and maintaining secure, high-availability cloud solutions, streamlining infrastructure provisioning to reduce costs. Demonstrated success in Cloud-to-Cloud and On-Premises-to-Cloud migrations, with a focus on minimizing costs and ensuring scalability. Adept at implementing security best practices, monitoring system performance, and achieving compliance within cloud environments.
Overview
5
5
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Cloud Support Engineer
InfoBeans
Pune, MH
05.2025 - Current
- Work as an AWS Support Engineer in the AWS Partner-Led Support Program, providing expert technical assistance and issue resolution to partner customers.
- Troubleshoot and resolve complex AWS infrastructure and service issues, ensuring high-quality support aligned with AWS standards.
- Act as the primary escalation point for challenging technical cases within the partner ecosystem, driving timely resolution to minimize customer impact.
- Collaborate closely with AWS internal support teams to accelerate case resolution and advocate for partner customer requirements.
- Perform root cause analysis and deliver hands-on technical guidance to help partners optimize their AWS environments.
- Maintain up-to-date knowledge of AWS services, partner tools, and best practices to provide accurate and efficient support.
- Deliver exceptional customer experience through clear communication, empathy, and proactive case management.
- Mentor junior support engineers within the partner organization to enhance technical expertise and service quality.
- Support global 24x7 operational needs through shift-based work schedules.
- Ensure adherence to AWS security best practices and assist customers in implementing secure, compliant cloud architectures.
- Utilize monitoring and diagnostic tools to proactively identify and mitigate performance and availability issues.
- Work cross-functionally with sales, solutions architects, and engineering teams to support business growth and operational excellence.
Associate Consultant
Yash Technologies Pvt Ltd
Pune, India
09.2021 - 04.2025
- Provided L2 and L3 technical support to internal and external clients, ensuring timely resolution of AWS infrastructure issues and maintaining high levels of customer satisfaction.
- Managed and maintained AWS infrastructure for multiple clients simultaneously, effectively prioritizing tasks based on urgency and business impact to ensure smooth operations and meet service level agreements.
- Actively participated in architectural discussions to guide clients in developing and deploying new applications, software, and services on the AWS platform, contributing to successful cloud adoption and optimization.
- Collaborated with key stakeholders to align cloud initiatives with broader organizational goals and priorities, ensuring seamless integration of cloud strategies into overall business operations.
- Successfully executed various cloud migration projects, including Cloud-to-Cloud and On-Premises to Cloud, leveraging AWS services to optimize infrastructure, enhance scalability, and reduce costs.
- Generated monthly reports and conducted comprehensive reviews of cloud expenditures, identifying potential cost optimization opportunities and implementing strategies to maximize cloud resource utilization.
- Meticulously documented all cloud infrastructure changes, ensuring transparency, consistency, and maintainability of the organization's IT landscape.
- Participated in on-call rotations to provide prompt support and address critical incidents involving AWS infrastructure, minimizing downtime and ensuring uninterrupted service availability.
- Facilitated seamless integration between on-premise systems and AWS resources, streamlining workflows and enabling efficient data exchange across organizational boundaries.
Achievements: - Maintained 100% SLA compliance while ensuring positive customer satisfaction, demonstrating commitment to delivering high-quality services and meeting client expectations.
- Enhanced application performance by optimizing cloud resources, resulting in a reduction in latency and improved user experience.
- Implemented cost optimization strategies through resource allocation adjustments and reserved instance purchases, contributing to significant cost savings for clients.
- Automated IT administrative tasks by applying scripting methodologies, streamlining processes, and reducing manual workload to improve efficiency.
- Strengthened security compliance by enforcing encryption protocols, implementing access control policies, and continuously monitoring configurations to mitigate potential risks.
FULL STACK WEB DEVELOPER
MATFERENCE TECHNOLOGIES INDIA PVT LTD
MUMBAI, India
04.2021 - 08.2021
- Leveraged AWS to implement scalable solutions, ensuring high availability of web applications, particularly during peak load periods.
- Developed and implemented proactive monitoring strategies using Amazon CloudWatch to ensure timely issue resolution, maintain system stability, and minimize downtime.
- Developed back-end components and integrated them with web services using PHP, CodeIgniter, and MySQL to create functional and efficient web applications.
- Troubleshooted technical issues within the production environment, identifying root causes and implementing effective solutions to maintain application stability.
- Contributed to business development by integrating technical insights into proposals, creating pricing models based on technical assessments, and providing realistic timelines and cost analyses.
Optimized front-end and back-end code, resulting in a 30% improvement in website loading times, enhancing user experience, and improving SEO performance. - Developed reusable components following modular design principles, promoting code reusability, improving code maintainability, and reducing development time.
- Conducted thorough testing of web applications to identify and resolve bugs, ensuring the delivery of high-quality, functional, and user-friendly end products.
- Managed version control of source code repositories using Git, facilitating seamless collaboration among developers and minimizing conflicts during code integration.
Achievements - Successfully improved website loading times by 30% through front-end and back-end code optimization, enhancing user experience, and potentially boosting search engine rankings.
- Implemented agile methodologies that contributed to improved project quality and faster delivery timelines, demonstrating adaptability and a commitment to efficient development practices.
Intern
RADICAL TECHNOLOGIES PVT LTD
Pune, India
09.2020 - 03.2021
- Infrastructure setup on AWS, Web Development of Website modules.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Intern
Marks-Retech (InnGrow Technologies)
Mumbai, India
12.2019 - 06.2020
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Planned, coded and deployed web-based applications using PHP, HTML and JavaScript.
Education
Master of Computer Applications - Computer Science
K.J SIMSR
Mumbai 08.2017 - 2020.07
Bachelor of Computer Applications - Computer Science
DEOGIRI COLLEGE
Aurangabad 07.2014 - 2017.05
Skills
Amazon Web Services
undefinedCertification
AWS Certified Solutions Architect - Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cloud Support Engineer
InfoBeans
05.2025 - Current
AWS Certified Solutions Architect - Professional
03-2025
AWS Certified Solutions Architect - Associate
04-2022
Associate Consultant
Yash Technologies Pvt Ltd
09.2021 - 04.2025
FULL STACK WEB DEVELOPER
MATFERENCE TECHNOLOGIES INDIA PVT LTD
04.2021 - 08.2021
Intern
RADICAL TECHNOLOGIES PVT LTD
09.2020 - 03.2021
Intern
Marks-Retech (InnGrow Technologies)
12.2019 - 06.2020
Master of Computer Applications - Computer Science
K.J SIMSR
08.2017 - 2020.07
Bachelor of Computer Applications - Computer Science
DEOGIRI COLLEGE
07.2014 - 2017.05