PRITESH NAGDEV
Pune
Summary
Skilled Office 365 Administrator with background in managing, configuring, and deploying Office 365 workloads. Understands how to manage identities, comply with regulations, and sustain Office 365 collaboration environment. Strengths include strong problem-solving skills, ability to work under pressure, and familiarity with SharePoint Online, OneDrive for Business, Teams, and Exchange Online. Previous roles show significant impact on optimizing workflows and implementing efficient communication systems across different departments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Microsoft 365 Administrator
Tata Consultancy services
Pune
09.2021 - Current
- Managed identity and domain readiness for M365 migrations, including Azure AD / Entra ID user provisioning, UPN matching, DNS configuration (MX, CNAME, TXT records), and license assignment across enterprise tenants.
- Supported tenant-to-tenant M365 migration activities using BitTitan MigrationWiz, including mailbox validation, OneDrive, and SharePoint content migration, and post-cutover issue resolution for 500+ users.
- Provided end-user training and support to improve O365 utilization and user satisfaction.
- Built and maintained SOPs for Exchange Online, Teams, and SharePoint incident resolution, cutting repeat escalations by 25%, and improving average case closure time across the support team.
- Developed and maintained PowerShell scripts for bulk creation, modification, and deletion of Exchange Online mailboxes, distribution groups, and contacts. Created more than 10 scripts for backend data collection to enable contactless incident resolution and eliminate manual client reporting, reducing the team's manual effort by an estimated 3–4 hours per week.
- Trained new employees on the company's processes, systems, tools, and technologies used in member relations operations.
Education
Bachelor - Computer Application
Manghanmal Udharam College of Commerce
Skills
Exchange Online Management
Azure portal
AD on-premise
Office 365 administration
OneDrive for Business
User account management PowerShell scripting
Troubleshooting and problem solving
Documentation and training
Team collaboration
Accomplishments
- Awarded for being a technical expert and recognized for my invaluable contributions to the team
- I have received multiple appreciations from the clients after providing prompt responses and resolutions
Affiliations
- Team sports: give me a plus point in team building and communication
- Fitness: helps me reduce my stress and improve my health
Certification
Completed Microsoft 365 Fundamental certificate with distinction.
Timeline
Microsoft 365 Administrator
Tata Consultancy services
09.2021 - Current
Bachelor - Computer Application
Manghanmal Udharam College of Commerce
Hobbies and Interests
- Dancing
- Managing teams remotely
- Brain exercise games, like chess or any riddle game
Personal Information
Date of Birth: 08/31/00
Achievements And Awards
Completed Microsoft 365 Fundamental certificate with distinction., Received multiple appreciations from the client after providing prompt response & solutions., Got the title of best academic project in 5th semester of senior college.