Sumith P S
Software Engineer
Bangalore
Summary
Seeking a role that allows me to apply my expertise in IT infrastructure management to ensure seamless connectivity and system performance.
Overview
3
3
years of professional experience
Work History
Microsoft 365 Administrator
SLK Software
05.2022 - Current
- Administer and support Microsoft 365 environment, focusing on Exchange Online, monitoring, and troubleshooting email and calendaring systems, ensuring smooth functionality across platforms.
- Manage hybrid Exchange deployments, ensuring seamless coexistence between on-premises Exchange servers and Microsoft 365.
- Implement security and compliance measures by configuring Exchange retention policies, transport rules, and Data Loss Prevention (DLP) policies.
- Troubleshoot and resolve issues related to Exchange Online, including email flow, mailbox issues, calendar synchronization, and user access problems.
- Provide comprehensive support for Microsoft 365 user provisioning, license management, and permissions assignments to ensure smooth user experience and access control.
- Collaborate with the security team to monitor and maintain Microsoft Defender for Microsoft 365, safeguarding against phishing attacks, malware, and spam.
- Conducting regular audit for unused license and taking appropriate actions for cost and licence optimization.
- Allocating and removing licence for onboarded and Offboarded users
- Conduct user training on Microsoft 365 tools (Outlook, MS Teams) to enhance productivity and help users maximize their usage of the platform.
- Proactively created self-help documentation for end-users, reducing helpdesk tickets related to Microsoft 365.
- Administering and maintained SharePoint environments, ensuring optimal performance, security, and user access levels in both SharePoint Online and On-Premises setups.
- Provide 24x7 on-call support for M365 services in rotation with other support team members to ensure the services are accessible for business operations.
- Provide Tier 1 and Tier 2 support for Microsoft 365 applications (Exchange, MS Teams, Outlook, SharePoint), troubleshooting issues and assisting with configuration problems.
- Manage Exchange Online components such as user mailboxes, distribution groups, shared mailboxes, and security groups to ensure smooth communication and access control.
- Assist with daily IT operations, including resolving user authentication issues, password resets, and account lockouts using Azure Active Directory.
- Renewed SSL certificates for Exchange On-Premises and SharePoint On-Premises environments to ensure secure communication and compliance.
- Performed patching and update activities on SharePoint servers to maintain system stability and security.
- Managed SharePoint site permissions, ensuring appropriate access control and user role assignments.
- Troubleshot and resolved issues related to Microsoft Teams and OneDrive, enhancing user productivity and collaboration.
- Created and configured address lists within the existing Global Address List (GAL) in Exchange to streamline email communication.
- Diagnosed and resolved Outlook-related issues, improving end-user experience and email reliability.
Education
B.E -
VTU Belgum
01.2021
Pre-University [+2] - undefined
Government Junior College
01.2015
SSLC - undefined
Fathima High School
01.2013
Skills
- Microsoft 365: Exchange Online, OneDrive, SharePoint Online, sharepoint onprem, MS Teams, Azure Active Directory, E-Discovery
- Email Systems: Exchange 2016, Exchange Online, Hybrid Exchange
Section name
Thank you!
Timeline
Microsoft 365 Administrator
SLK Software
05.2022 - Current
Pre-University [+2] - undefined
Government Junior College
SSLC - undefined
Fathima High School
B.E -
VTU Belgum