Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Sumith P S

Software Engineer
Bangalore

Summary

Seeking a role that allows me to apply my expertise in IT infrastructure management to ensure seamless connectivity and system performance.

Overview

3
3
years of professional experience

Work History

Microsoft 365 Administrator

SLK Software
05.2022 - Current
  • Administer and support Microsoft 365 environment, focusing on Exchange Online, monitoring, and troubleshooting email and calendaring systems, ensuring smooth functionality across platforms.
  • Manage hybrid Exchange deployments, ensuring seamless coexistence between on-premises Exchange servers and Microsoft 365.
  • Implement security and compliance measures by configuring Exchange retention policies, transport rules, and Data Loss Prevention (DLP) policies.
  • Troubleshoot and resolve issues related to Exchange Online, including email flow, mailbox issues, calendar synchronization, and user access problems.
  • Provide comprehensive support for Microsoft 365 user provisioning, license management, and permissions assignments to ensure smooth user experience and access control.
  • Collaborate with the security team to monitor and maintain Microsoft Defender for Microsoft 365, safeguarding against phishing attacks, malware, and spam.
  • Conducting regular audit for unused license and taking appropriate actions for cost and licence optimization.
  • Allocating and removing licence for onboarded and Offboarded users
  • Conduct user training on Microsoft 365 tools (Outlook, MS Teams) to enhance productivity and help users maximize their usage of the platform.
  • Proactively created self-help documentation for end-users, reducing helpdesk tickets related to Microsoft 365.
  • Administering and maintained SharePoint environments, ensuring optimal performance, security, and user access levels in both SharePoint Online and On-Premises setups.
  • Provide 24x7 on-call support for M365 services in rotation with other support team members to ensure the services are accessible for business operations.
  • Provide Tier 1 and Tier 2 support for Microsoft 365 applications (Exchange, MS Teams, Outlook, SharePoint), troubleshooting issues and assisting with configuration problems.
  • Manage Exchange Online components such as user mailboxes, distribution groups, shared mailboxes, and security groups to ensure smooth communication and access control.
  • Assist with daily IT operations, including resolving user authentication issues, password resets, and account lockouts using Azure Active Directory.
  • Renewed SSL certificates for Exchange On-Premises and SharePoint On-Premises environments to ensure secure communication and compliance.
  • Performed patching and update activities on SharePoint servers to maintain system stability and security.
  • Managed SharePoint site permissions, ensuring appropriate access control and user role assignments.
  • Troubleshot and resolved issues related to Microsoft Teams and OneDrive, enhancing user productivity and collaboration.
  • Created and configured address lists within the existing Global Address List (GAL) in Exchange to streamline email communication.
  • Diagnosed and resolved Outlook-related issues, improving end-user experience and email reliability.

Education

B.E -

VTU Belgum
01.2021

Pre-University [+2] - undefined

Government Junior College
01.2015

SSLC - undefined

Fathima High School
01.2013

Skills

  • Microsoft 365: Exchange Online, OneDrive, SharePoint Online, sharepoint onprem, MS Teams, Azure Active Directory, E-Discovery

  • Email Systems: Exchange 2016, Exchange Online, Hybrid Exchange

Section name

Thank you!

Timeline

Microsoft 365 Administrator

SLK Software
05.2022 - Current

Pre-University [+2] - undefined

Government Junior College

SSLC - undefined

Fathima High School

B.E -

VTU Belgum

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Sumith P SSoftware Engineer