PRIYANKA CHAVAN
Mumbai
Summary
Dynamic and results-oriented HR professional with 10+ years of experience in talent acquisition, strategic workforce planning, and recruitment operations across leading BPO/KPO, IT, and shared services environments. Proven expertise in managing end-to-end hiring cycles, driving recruiter productivity, building high-performance teams, and enhancing candidate experience. Adept at aligning recruitment strategies with business goals, driving data-backed hiring decisions, and managing large-scale hiring mandates. Currently leading recruitment operations as Assistant Manager – Talent Acquisition at Capita India.
Overview
14
14
years of professional experience
Work History
Assistant Manager – Talent Acquisition
Capita India
Mumbai
12.2022 - Current
- Led full-cycle recruitment across mid-to-senior-level roles; managed sourcing, interviewing, offer negotiation, and onboarding
- Partnered with business leaders to forecast hiring needs and develop strategic annual recruitment plans
- Developed and executed sourcing strategies using job boards, LinkedIn, social media, referrals, and agencies
- Ensured adherence to compliance policies, legal requirements, and internal hiring best practices
- Led a team of recruiters; set performance objectives and tracked team KPIs like TAT, cost per hire, and quality of hire
- Enhanced candidate experience through regular feedback cycles, transparent communication, and simplified processes
- Collaborated with the employer branding team to design recruitment campaigns and career fair strategies
- Built and maintained strong vendor and campus relations to support bulk and niche hiring
- Drove recruitment analytics—presented monthly dashboards and hiring metrics to senior leadership for decision-making
- Implemented ATS optimizations and contributed to process improvements in hiring workflows
- Streamlined hiring turnaround time by 20%
- Spearheaded 3 project-based finance hiring with 95% offer-to-join ratio
- Recognized for strong closure ratios
Senior Process Associate – Talent Acquisition
TATA Consultancy Services
Mumbai
11.2018 - 12.2022
- Managed and mentored a team under TAG (Talent Acquisition Group)
- Designed monthly hiring plans with business SPOCs and delivery heads
- Conducted BEI interviews, handled both IT & Non-IT hiring
- Monitored WIP funnel, fulfillment ratio, and productivity metrics
- Sourced via BYB, LinkedIn, GRS dump, and referrals
- Won multiple awards: Beyond Performance, On-the-Spot, Bonanza Award
Senior HR Executive – Talent Acquisition
Tech Mahindra Business Services
Mumbai
06.2014 - 10.2018
- Led a team of 15 recruiters across Mumbai and Pune
- Conducted mass hiring drives for BPO roles
- Conducted HR interviews and engagement initiatives
- Recognized as Star Performer & awarded 'You Are Awesome – TA' & 'Superstar Awards'
Admin Executive
Thakur Public School
Mumbai
06.2011 - 12.2013
- Managed admission procedures and maintained student records
- Communicated with parents, issued transfer and birth certificates
Education
BEI Certification -
01.2019
CBIS Certification -
01.2017
BMS -
Bachelor in Management Studies
01.2014
Skills
- Talent Acquisition
- Recruitment Strategy
- Team Management
- Campus Hiring
- Stakeholder Management
- Process Optimization
- HR Analytics
- Non-IT & IT Hiring
- Leadership Hiring
- Interviewing (BEI)
- ATS & HRIS
- Candidate Experience
- Employer Branding
- Metrics & Reporting
- Recruitment analytics
- Full-cycle recruitment
- Sourcing strategies
- ATS optimization
- Team leadership
- Performance tracking
- Stakeholder collaboration
- Effective communication
- Problem solving
- Negotiation skills
Tools And Platforms Expertise
- Recruiting ATS Platforms
- HRIS Systems: Workday
- Recruitment Portals: Naukri RMS, Monster, Indeed
- Professional Networks: LinkedIn Recruiter
- MS Excel, PowerPoint, Outlook
- Dashboards & Tracker Management
Timeline
Assistant Manager – Talent Acquisition
Capita India
12.2022 - Current
Senior Process Associate – Talent Acquisition
TATA Consultancy Services
11.2018 - 12.2022
Senior HR Executive – Talent Acquisition
Tech Mahindra Business Services
06.2014 - 10.2018
Admin Executive
Thakur Public School
06.2011 - 12.2013
BEI Certification -
CBIS Certification -
BMS -
Bachelor in Management Studies