PRITESH SHARMA
Nagpur
Summary
Knowledgeable IT and Payroll support professional with experience in technical support and payroll HCM operations. Skilled in troubleshooting, customer service, and payroll processing with strong problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Payroll HCM CSR
iSolved (Vendor: Zinnov)
12.2025 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members to enhance service delivery and operational efficiency.
- Streamlined ticketing processes, improving response time for customer issues resolution.
- Collaborated with cross-functional teams to ensure customer feedback influenced product improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Associate
Tech Mahindra
12.2022 - 10.2024
- Provided technical support for software applications, ensuring optimal functionality for end-users.
- Diagnosed and resolved hardware and software issues, enhancing user satisfaction and productivity.
- Collaborated with cross-functional teams to streamline troubleshooting processes and improve response times.
- Educated users on product features, increasing adoption rates and reducing support requests.
IT Support Assistant (QST)
Amazon (Contractual - Russell Tobin)
09.2021 - 05.2022
- Coordinated communication between departments to streamline issue resolution and enhance operational efficiency.
- Assisted in onboarding and training new staff, fostering a collaborative team environment.
- Developed and maintained documentation for standard operating procedures, ensuring consistency across processes.
- Implemented process improvements that reduced response times for customer inquiries and support requests.
- Provided technical assistance to team members, enhancing overall productivity and problem-solving capabilities.
Education
B.E. - Computer Science and Engineering
GH Raisoni College of Engineering
NagpurSkills
IT support and troubleshooting
Payroll administration and HCM assistance
Ticketing platforms: ServiceNow and Remedy
Customer interaction
Solution-oriented problem solving
Interests
Playing cricket, Dancing
Accomplishments
Under 18 Vidhan Has Got Talent – Recognized for excellence in dancing.
Timeline
Payroll HCM CSR
iSolved (Vendor: Zinnov)
12.2025 - 04.2026
Technical Support Associate
Tech Mahindra
12.2022 - 10.2024
IT Support Assistant (QST)
Amazon (Contractual - Russell Tobin)
09.2021 - 05.2022
B.E. - Computer Science and Engineering
GH Raisoni College of Engineering