Shweta Singh
Summary
Key account manager with 3 years of experience in Flipkart Electronics, focusing on seller management and performance optimization. Proven ability to exceed targets and enhance operational efficiency. Adaptable professional skilled in quickly acquiring and applying new knowledge in dynamic environments. Committed to continuous learning and effective change management.
Overview
4
4
years of professional experience
Work History
Key Account Manager - Electronics
Startek Pvt. Ltd.
05.2022 - Current
- Provided expertise in Flipkart paid account manager process, resolving complex seller issues efficiently.
- Conducted weekly visits to seller locations, supporting business planning and sales reviews.
- Optimized seller account management to enhance compliance and drive business growth on Flipkart.
- Ensured strict adherence to Flipkart policies, SLAs, and operational standards.
- Collaborated with cross-functional teams to improve seller satisfaction and streamline operations.
- Directed initiatives in workforce planning, performance reviews, and conflict resolution within the team.
- Facilitated service support by ensuring effective communication between clients and internal teams.
- Recognized as Employee of the Month five times for consistent high performance.
Education
Bachelor of Arts (B.A.) - Anthropology
Lucknow University
01-2021
Intermediate -
PBVM Inter College
01-2018
Skills
- Key Account Management
- Team Leadership
- Sales strategy
- Performance optimization
- E-commerce Operations
- Project Management
- MS Excel, MS Word and PowerPoint
- Problem solving
- Compliance management
- Best Convincing Skills
- Client onboarding
- Revenue generation
- Sales negotiations
- Account strategy and retention
Languages
English
Technical Skills - Microsoft Office Suite
- MS Word
- MS Excel
- PowerPoint
Personal Information
Accomplishments
Best employee of the month.
Timeline
Key Account Manager - Electronics
Startek Pvt. Ltd.
05.2022 - Current
Bachelor of Arts (B.A.) - Anthropology
Lucknow University
Intermediate -
PBVM Inter College