Priy Ranjan Shukla
Summary
ServiceNow Certified System Administrator with experience in Knowledge Management, Platform Analytics, Service Catalog, ServiceNow AI Platform, Workflow Studio, Platform Analytics, and Visual Task Boards. Skilled in optimizing IT service management processes and delivering streamlined digital workflows to improve organizational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Postal Assistant
Department Of Post and Telecommunication
12.2023 - 07.2024
- Joined as Postal Assistant and served as Mail and Parcel Booking Manager.
Radar Fitter
Indian Air Force
12.2002 - 12.2022
- Joined IAF as Radar Fitter, Worked on different Air Defence Radars like INDRA MK-II, ST-68, ROHINI and Electronic intelligence systems like American RAVEN and indigenous CoW (Catch on wheel) systems.
- Then later on acquired different skills in IT and since 2010 to 2022 worked in IT section with different profiles like Network and System Administrator, Hardware and Asset Manager, Cyber Security Manager and provided different IT services to internal clients across IAF.
Education
ServiceNow Certified System Administrator -
ServiceNow University
01.2025
Bachelor of Arts - Public Administration
IGNOU
New Delhi01.2013
Certified Ethical Hacking - Version 7
EC Counsel
01.2013
Network and System Administration -
HCL Infosystems Limited
01.2010
Skills
- ServiceNow administration
- Knowledge management
- Platform analytics
- Service catalog management
- Workflow design
- Visual task management
- Troubleshooting and documentation
- Collaboration skills
- Time management
Certification
- ServiceNow Certified System Administrator, 12/2025
- Certified Ethical Hacker, 12/2013
- Network and System Administrator, 12/2010
Timeline
Postal Assistant
Department Of Post and Telecommunication
12.2023 - 07.2024
Radar Fitter
Indian Air Force
12.2002 - 12.2022
ServiceNow Certified System Administrator -
ServiceNow University
Bachelor of Arts - Public Administration
IGNOU
Certified Ethical Hacking - Version 7
EC Counsel
Network and System Administration -
HCL Infosystems Limited
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