Priya Aggarwal
Sahibabad
Summary
Ambitious and enterprising professional with articulate communication skills and strong ability to connect with diverse clients, delivering exceptional travel experiences. Expert in crafting personalized travel itineraries and navigating international travel logistics to ensure seamless and memorable journeys.
Overview
8
8
years of professional experience
Work History
Traveler Service Associate
Expedia Group
03.2023 - Current
- Processing ticket transactions, including issuing e-tickets, handling refunds, and managing itinerary changes.
- Utilizing GDS systems (Amadeus) to efficiently create, modify, and cancel reservations
- Communicate with multiple parties (e.g., customers, partners, etc.) as needed to negotiate and resolve individual issues
Employee Resource Centre - Seasonal
Amazon Development Centre
08.2020 - 10.2022
- Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures - escalate when these cannot be resolved
- Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee's changing needs
International Travel Curator
Star Vacations Pvt Ltd.
12.2018 - 03.2020
- Developed and executed customized travel itineraries for high-net-worth clients, incorporating unique cultural experiences, local cuisine, and exclusive accommodations
- Managed end-to-end travel logistics, including visa processing, transportation arrangements, and emergency support, ensuring seamless and stressfree travel experiences for clients
Customer Service Executive Ground Staff
Cathay Pacific Airways- BWFS
11.2016 - 10.2018
- Coordinated and supervised a team of ground staff, ensuring efficient and smooth customer service operations at the airport
- Implemented and maintained customer service systems and processes, resulting in improved efficiency
Education
Master's - English
Indira Gandhi National Open University
09.2023
Bachelor - English Literature and Language
University of Delhi
11.2019
Skills
- Effective Communication
- Problem-solving
- Leadership
- Multitasking
- Microsoft Office
- Amadeus
Timeline
Traveler Service Associate
Expedia Group
03.2023 - Current
Employee Resource Centre - Seasonal
Amazon Development Centre
08.2020 - 10.2022
International Travel Curator
Star Vacations Pvt Ltd.
12.2018 - 03.2020
Customer Service Executive Ground Staff
Cathay Pacific Airways- BWFS
11.2016 - 10.2018
Bachelor - English Literature and Language
University of Delhi
Master's - English
Indira Gandhi National Open University
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