Priya Chavan
Navi Mumbai
Summary
Results-driven IT Support Engineer with Applied Cloud Computing, adept at enhancing server performance and optimizing network configurations. Proven track record in technical support and incident management, delivering effective customer training and fostering team development. Skilled in data analysis and problem-solving, ensuring swift resolution of complex technical issues.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Applied cloud Computing
Thane
01.2023 - Current
- Conducted workflow analysis, space design or cost comparison analysis.
- Configured routers and switches according to organizational specifications.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Updated customer information and account status in the database following each interaction.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Served as first point of contact for incoming technical service calls and emails.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Collected, analyzed and reported on data for use in operational planning.
Education
Master of Science - Computer Science
Dr .Moonje Institute of Computer Science
Nashik06-2018
Bachelor of Science - Computer Science
M.S.G College
Malegaon06-2016
Skills
- Technical support
- Network troubleshooting
- Server monitoring
- Database management
- Customer training
- Data analysis
- Incident management
- Effective communication
- Time management
- Team leadership
- Problem solving
Accomplishments
- Best employee of the year in 2023 in applied cloud computing
Timeline
IT Support Engineer
Applied cloud Computing
01.2023 - Current
Master of Science - Computer Science
Dr .Moonje Institute of Computer Science
Bachelor of Science - Computer Science
M.S.G College
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