Priya Gupta
Patna
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved team goals through effective collaboration and resolution of escalated customer support issues. Focused on delivering exceptional service and contributing to overall company success.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Customer Support Executive (Collection Officer)
Svatantra Microfin Pvt. Ltd.
Patna
05.2023 - Current
- Acquired more than three years of expertise in client relations.
- Assisted clients with inquiries and resolved issues effectively.
- Handled escalated customer complaints with professionalism and care.
- Maintained accurate records of customer interactions and transactions.
Data Entry
Aayan digitech
Patna
04.2022 - 02.2023
- Acquired 10 months of experience working in a fast-paced retail environment.
- Coordinated daily operations to enhance customer service and efficiency. including data entry into system databases.
- Executed data entry into company systems for shipping activities, supporting timely processing and fulfillment.
- Reviewed data entry procedures, identifying and implementing improvements to enhance accuracy and streamline workflows.
Education
MBA - Human Resource
MANIPAL UNIVERSITY
Jaipur 07.2023 - 12.2023
GRADUATION - ACCOUNT. HONS
PPU UNIVERSITY
Patna 06.2019 - 12.2022
Intermediate - Commerce
B.S.E.B
Patna 08.2017 - 03.2019
Matriculation -
C.B.S.E.
Patna 04.2016 - 03.2017
Skills
- CRM software utilization
- Data entry accuracy
- Issue resolution
- Complaint resolution
- Customer engagement
- Customer satisfaction metrics
- Excel
- Ms Word
- PowerPoint
- Presentation skills
- Relationship management
- Communication skills
Languages
- Hindi
- English
Personal Information
- Father's Name: MAHADEV PRASAD
- Date of Birth: 10/23/02
- Gender: Female
- Nationality: Hindu
- Marital Status: Unmarried
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished is true to the best of my knowledge.
Timeline
MBA - Human Resource
MANIPAL UNIVERSITY
07.2023 - 12.2023
Customer Support Executive (Collection Officer)
Svatantra Microfin Pvt. Ltd.
05.2023 - Current
Data Entry
Aayan digitech
04.2022 - 02.2023
GRADUATION - ACCOUNT. HONS
PPU UNIVERSITY
06.2019 - 12.2022
Intermediate - Commerce
B.S.E.B
08.2017 - 03.2019
Matriculation -
C.B.S.E.
04.2016 - 03.2017