Summary
Overview
Work History
Education
Skills
Timeline
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PRIYA JAISWAL

Bhandup

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Senior Customer Support Executive

AMPA Orthodontics Pvt Ltd.
Mumbai
12.2020 - 11.2022
  • Listened to customers' questions and concerns to provide answers or responses.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations in ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Saved amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with customers to understand needs and provide excellent service.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Increased customer satisfaction by resolving issues.

Education

Secondary School Certificate - SSC

Guru Nanak English High School
Bhandup, Mumbai
06.2014 - 06.2015

Higher Secondary School Certificate - HSC

Guru Nanak English High School & Junior College
Bhandup, Mumbai
05.2016 - 05.2017

Bachelor of Arts - Journalism

S.N.D.T Women's University
Ghatkopar, Mumbai
10.2017 - 10.2020

Skills

Leadership

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Timeline

Senior Customer Support Executive

AMPA Orthodontics Pvt Ltd.
12.2020 - 11.2022

Bachelor of Arts - Journalism

S.N.D.T Women's University
10.2017 - 10.2020

Higher Secondary School Certificate - HSC

Guru Nanak English High School & Junior College
05.2016 - 05.2017

Secondary School Certificate - SSC

Guru Nanak English High School
06.2014 - 06.2015
PRIYA JAISWAL