Summary
Overview
Work History
Education
Skills
Timeline
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Priya Kakde

WordPress Support Engineer
Pune

Summary

Experienced Computer Science Engineer with over 5.5 years in WordPress, specializing in technical support and customer success. Proven record in troubleshooting, optimizing website performance, and providing tailored solutions for complex technical issues. Currently a Technical Support Lead at Elementor, with a background in plugin testing and experience working with leading WordPress products, including Astra theme at Brainstorm Force. Skilled in problem-solving, client communication, and enhancing user experience across WordPress platforms.

Overview

5
5
years of professional experience
11
11
years of post-secondary education

Work History

Technical Support Engineer

Elementor
Remote
12.2021 - Current
  • Serving as a Tier-2 Technical Support Engineer at Elementor, providing advanced support for the Elementor plugin and cloud hosting services.
  • Skilled in troubleshooting, resolving complex technical issues, and ensuring high levels of customer satisfaction.
  • Regularly contribute to plugin testing and quality assurance to enhance product performance and reliability.
  • Collaborate with development teams to identify and report bugs, improving the overall quality of the Elementor plugin.

WordPress Support Engineer.

Brainstorm Force
06.2019 - 11.2021
  • Demonstrated versatility by managing support for three flagship products at Brainstorm Force—Astra theme, Convert Pro plugin, and Convert Plus plugin—while seamlessly taking on multiple roles to meet team and customer needs.
  • Led testing initiatives for the Convert Plus plugin, making a direct impact on product reliability and user satisfaction.
  • Enhanced customer support quality by implementing thorough quality checks, ensuring every customer experience was positive and value-driven.
  • Expert in handling challenging customer interactions, focusing on empathetic problem-solving and active listening to turn frustrated customers into satisfied users.

Education

Bachelor of Engineering - Computer Science

RGCER
Nagpur
08.2013 - 06.2024

Skills

Programming : HTML,CSS,JavaScript,PHP 


SoftSkills:  TimeManagement,Teamwork,Problem‑solving,Documentation,technical‑writing. 

 

CRM: Helpdesk,Kustomer,Helpninja, Helpscout

Timeline

Technical Support Engineer

Elementor
12.2021 - Current

WordPress Support Engineer.

Brainstorm Force
06.2019 - 11.2021

Bachelor of Engineering - Computer Science

RGCER
08.2013 - 06.2024

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Priya KakdeWordPress Support Engineer