Priya Khandelwal
New Delhi
Summary
Highly skilled IT Analyst with over seven years of experience ensuring uninterrupted network and application operations. Expertise in Control-M batch scheduling and ServiceNow IT Service Management. Proven track record in reducing downtime and optimizing operational processes.
Overview
7
7
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
Gurugram
01.2019 - Current
- Led cross-functional teams to enhance network reliability.
- Implemented strategic operational improvements, reducing downtime significantly.
- Collaborated with IT teams to optimize batch scheduling processes using Control-M.
- Managed incidents and changes following ITIL standards, ensuring minimal service disruption.
- Developed technical documentation to streamline NOC workflows.
- Conducted a thorough system analysis to identify technical issues and recommend effective solutions.
- Defined system goals while creating flowcharts and diagrams illustrating operational steps.
- Resolved complex technical problems by implementing innovative solutions.
- Identified improvement areas in existing systems, and proposed strategic changes.
- Delivered training sessions for end-users on utilizing newly deployed systems efficiently.
Education
Master of Computer Applications - Developing
Manipal University
Jaipur, Rajasthan06-2023
BCA - Computer Applications Development
Institute of Information Technology And Management
Janakpuri, Delhi05-2018
12th - CBSE, Science
Sanatam Dharam Public School
Punjabi Bagh, Delhi03-2013
10th - CBSE
Vishal Bharti Se. Sec. School
Saraswati Vihar, Delhi04-2011
Skills
- ServiceNow ITSM
- Incident management
- Technical documentation
- Batch scheduling (Control-M)
- Network monitoring
- Java and C
- ITIL compliance
- HTML and CSS
- Database management (MS Access, Oracle, MySQL, SQL Server)
- Adobe Photoshop and Corel Draw
- Eclipse IDE
Accomplishments
- 2017, 2nd year, scholarship worth Rs. 15,000 from IITM.
- 2017, Sem-III, first prize in semester exam.
- 2017, Sem-III, first prize in PC build.
- 2016, Sem-II, first prize in semester exam.
- 2016, 1st year, 100% attendance.
- 2011, 10th, second prize in class.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Projects
Party Planner Website, Java, 3 months minor project, In this project, a website was designed for planning the party online. For planning the party, the user will register with username and password. On the website, we can book the event online by adding it to the booking cart.
Training
- Soft Skills Workshop by BARCLAYS, 2 days
- VMDD Technologies (in Adv. Java), 15 days
- Android Based Training Cum Workshop, 3 days
Research Papers
- Security Vulnerabilities of Websites and Challenges in Combating these Threats
- Cyber Security
Extracurricular Activities
Coordinator in the event Just a Minute in Techno Sapiens 2017 Designed Certificates for management fest Management Sapiens Designed Certificates for Fiesta 2017 Certificate of Appreciation for Inter College IT-Quiz in 2017 at Jagan Institute of Management Studies Coordinator in the event Mono Acting in Fiesta 2017
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.
Timeline
IT Analyst
Tata Consultancy Services
01.2019 - Current
Master of Computer Applications - Developing
Manipal University
BCA - Computer Applications Development
Institute of Information Technology And Management
12th - CBSE, Science
Sanatam Dharam Public School
10th - CBSE
Vishal Bharti Se. Sec. School