PRIYA KHOKHAR
Chennai
Summary
Operations and OTC specialist with over 10 years of experience driving measurable business impact in global finance environments. Proven expertise in process transformation, automation, and financial operations, consistently enhancing efficiency, accuracy, and productivity. Experienced in OTC operations and compliance management, driving efficiency and accuracy. Proven ability to optimize revenue cycle processes and enhance customer relationships.
Overview
12
12
years of professional experience
Work History
Process Expert
A.P. Moller-Maersk Chennai GSC Pvt LTD
Chennai
03.2019 - 04.2024
- Led end-to-end order-to-cash operations for Africa cluster, ensuring compliance and high accuracy.
- Optimized billing, pricing, and revenue recognition workflows to enhance process efficiency.
- Strengthened cost control through variance analysis, improving financial visibility for informed decision-making.
- Executed daily reconciliations and month-end close, guaranteeing timely and accurate financial reporting.
- Identified process gaps and resolved complex pricing/system issues to drive continuous improvement.
- Created detailed documentation, including diagrams and flowcharts, to support new process implementation.
- Collaborated with departments to ensure all requirements were met prior to launching new processes.
Analyst
Mendiretta Business Solutions Pvt Ltd
Pune
10.2015 - 01.2017
- Translated foreclosure and bankruptcy data into actionable insights to enhance decision-making.
- Identified complaint trends and executed resolution strategies to improve customer experience.
- Analyzed test results and implemented corrective actions to increase process efficiency.
- Developed standardized SOPs to ensure process consistency and facilitate knowledge sharing.
- Automated data workflows to boost efficiency and minimize manual effort.
- Led cross-functional initiatives for US HAMP loan modifications in alignment with business objectives.
- Increased customer satisfaction through feedback analysis and targeted enhancements.
- Enhanced reporting accuracy by conducting data audits and establishing validation controls.
Process Associate
Ocwen Financial Corporation India Pvt Ltd
Pune
11.2011 - 07.2014
- Conducted thorough competitor analysis, facilitating strategic planning and securing 10% market share growth.
- Partnered with IT to deploy data systems, achieving a 15% reduction in errors.
- Optimized data collection processes, decreasing research cycle time by 20%.
- Guided junior analysts, increasing team productivity by 30% using advanced tools.
Education
B.Com: Accounting -
Pune University
Pune01-2011
HSC BOARD -
G.S.M Jr College
Pune01-2008
Skills
- Client communication
- OTC Operations
- Cross-functional collaboration
- Customer relationship management
- Stakeholder Management
- Automation
- Compliance management
- Revenue cycle management
Milestones
- Recognized for leadership excellence, serving as Acting Team Lead and driving team performance
- Achieved 98%+ productivity with high accuracy across client projects
- Resolved critical product issues through team-led consumer testing initiatives
- Developed and implemented policies to exceed quality and production targets
- Led and supervised a team of 10, improving overall delivery efficiency
- Collaborated on the development of Seago Maersk line, contributing to project success
- Built Excel-based inventory tracking systems, improving data visibility and control
Timeline
Process Expert
A.P. Moller-Maersk Chennai GSC Pvt LTD
03.2019 - 04.2024
Analyst
Mendiretta Business Solutions Pvt Ltd
10.2015 - 01.2017
Process Associate
Ocwen Financial Corporation India Pvt Ltd
11.2011 - 07.2014
B.Com: Accounting -
Pune University
HSC BOARD -
G.S.M Jr College