PRIYA KORDE
Project Management
Mumbai
Summary
Experience and enthusiastic professional, Team Player, strategic planner and a strong domain expert. Leverages background in project management, Quality deliverables, Timely completion,Product Management, Customer Journey.
Outstanding managerial abilities with proven success of recruiting and training talented management trainees and work with them on complex builds.
Expertise in optimization of resource's strength by training and close monitoring
Instrumental as project lead bringing 15+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Exceptional Project Leader with substantial experience leading all stages of Insurance and Banking domain projects. Motivational and an effective team leader with proficiency in RPA Tools. Adept at leading cross-functional teams and meeting objectives by strategizing effective solutions. Exceptional Project Leader with substantial experience leading all stages of Insurance and Banking projects. Motivational and an effective team leader. Adept at leading cross-functional teams and meeting objectives by strategizing effective solutions.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Project Leader
IDFC Bank
02.2023 - Current
- Responsible for Robotic Automation and SAS automation projects in Retails Operations domain of the Bank
- RPA - Handled projects on Automation Edge and Automation Anywhere
- SAS - SAS Viya, MS Power Apps
- Handled the build of complex and critical projects alongside the user empowerment projects for Team.
- Handled platform upgrades and change management cycles for project completions.
- Responsible to manage maintenance of the Projects to ensure that users will have seamless experience.
- Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
- Planned out and executed total of 47 projects in 2023-24.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with given requirements.
- Optimized resources allocation by closely monitoring by assigned tasks and identifying cost-saving opportunities by multitasking the resources and finding the quick methods.
- Received Certificate as BYOB 2.0 -Empowering the Users to build their own Robotics
- Appreciation from Senior Management for delivering complex projects on crisp timelines.
Project Manager - Tech Delivery
ICICI Lombard GIC Ltd
10.2019 - 01.2023
- Responsible for supporting and driving projects for day to day project planning and delivery.
- Drive each of the stake holders requirements along with BA . Scheduling the discussions, strategic planning for development of Change Requests or New product /functionality
- Maintain the healthy communications with all relevant stake holders and develop a detail project plan
- Managing the Claims Management projects for Health, Fire, Marine, Engineering, miscellaneous projects & Motor line of Business
- Managing the end to end scope discussions including tracking it with development teams and testing planning.
- Drive the daily change control and communication strategy
- envisaging the relevant customer journey, creating the prototypes and getting sign off.
- Mange the document process of BRD and PRD's
- Creating workflow architecture
- Discuss on ROI's.
- Support the engineering team to create architectures and create flow charts
- Evaluate time, cost and scope estimation required and document it for business
- Manage Tech Releases and Changes
- Oversaw operational aspects of projects to achieve budget targets.
- Managed expenditure according to project budgets and prepared financial reports.
- Exceeded goals through effective prioritization and consistent work ethic.
Segment In charge – Claims
Edelweiss General Insurance Company Ltd
06.2017 - 04.2019
- Responsible for handling health claims through TPA and simultaneously develop systems and structure for in house claim administration.
- Product building and defining the customers journey in claims life cycle.
- Vendor Evaluation and selection of TPA’s, Wellness & Assistance partners
- Part of team - innovation and Ideas claim servicing for better customer experience Creating Network of Hospital across India for health insurance customers
- Part of a core team to provide inputs in health product development
- Designed claims process and plans for claims servicing for new health products
- Leading the team discussions for system development of Health Products with Technical Team Completed end to end development towards product features and claims process for 4 major products on SAP system
- Designed wellness scope for the health insurance product
Asst. General Manager – Claims
Star Health & Allied Insurance Co Ltd.
12.2009 - 05.2017
- Responsible to create positive market environment through best management of claims while having Control on Loss ratios.
- Client retention for company’s business growth, business longevity, brand image, network spread and increase confidence of intermediaries into company.
- Type of Insurance Handled: - Mediclaim, Personal Accident, Travel Insurance Strengths & Skills:- Claims, CRM- Legal & Ombudsman, Investigations, MIS , Presentations, Networking ,Loss Ratio Management…..
- Job Responsibilities: Minimize and control the Incurred Loss Ratio
- Identification and reduction of non-genuine claims
- Create error free claim process environment
- Build the trust of covered population into provider, Increase the provider network
- Synergy between payer and provider
- Customer retention through best client servicing
- Strengthening the corporate servicing vertical
- Auto Claim Adjudication Logic & System development
- Wellness arrangements for group customers
Manager - Group Claims
Mediassist India Pvt Ltd
06.2009 - 11.2009
- Management of Claims, Cashless, Business Operations & Customer Relations
- Automation & Auto Claim Adjudication People Management : Around 25 + People Reporting (direct + indirect)
- Project Planning/Management : Team Work Flow Review, service Continuity Planning Leader + Clinical Guidelines Implementation
- MIS & Analytics : Heading Vertical MIS Team & Analytics Teams
- Client Relations & Retention : Pre-Underwriting & Portfolio Management Support
Manager Client Relations
Raksha TPA Pvt. Ltd.
10.2006 - 05.2009
- Handling Enquiries, Queries, and Information seeking escalations at a Manger Level.
- Helping to Communicate DISPUTES, GRIVANCES, and PRIORITY QUERIES.
- Making sure that these Communications reach the Logical Destinations and their Satisfactory ends. Responding to any specific needs of Operations or Marketing vis-avis Customer Relations.
- Responsible to ensure that all outbound communications carry the RIGHT IMAGE of the organization. Maintaining the image of the organization.
- Getting problems resolved, having everything work smoothly, having clients satisfied.
- To monitor grievances and implement Strategies to reduce grievances from Customers.
- Provider Related Grievances and Co-ordination of Communications
Operations - Renewal and Claims
Priyanka Wealth Management Pvt Ltd
12.2004 - 09.2006
Executive -Loans
Development Credit Bank Ltd
08.2003 - 05.2004
Education
Diploma of Higher Education - General Insurance
IIRM - IRDA Institute of Risk Management
Hyderabad, TG 05.2014 -
PMP - Project Management
Project Managment Institute
Online 04.2024 - Current
Skills
Gannt Charts, Dashboards, Power BI
Analytical, Problem Solving
- Professional Skill Sets
Work Planning and Prioritization, Visualization, Implementation, Assessment of Risks and Opportunities,Decision-Making
Quality Assurance with proper testing Leadership skills
Collaborative Project Development
Workload prioritization
Create, Manage and Allocate the given budgets, Tracking & Monitoring, Identification of future issues with close analysis on the data, Architecture Reviews
Data Driven
- Methodologies
Waterfall, Agile
- Project Management Tools
Spreadsheets, PowerPoint, Workflows Charts
Gannt Charts, Dashboards, Power BI
Accomplishments
* Creation to Implementation of New Claims System Launch through Digital Project Management in 2021
* Partners Integrations like WYN, Easy My Trip and 1 MG in collaborative Method during Pandemic
* Successful Handling of Yearly Budgets
2019-20 : 10.2 Million
2020 -21 : 18:5 Million
2021-22 : 22 Million
Singing and Photography
I am learning classical singing and love to sing bollywood and regional songs.
I am a hobby photographer. Nature Photographer. Love to click birds and sky
Timeline
PMP - Project Management
Project Managment Institute
04.2024 - Current
Project Leader
IDFC Bank
02.2023 - Current
Project Manager - Tech Delivery
ICICI Lombard GIC Ltd
10.2019 - 01.2023
Segment In charge – Claims
Edelweiss General Insurance Company Ltd
06.2017 - 04.2019
Diploma of Higher Education - General Insurance
IIRM - IRDA Institute of Risk Management
05.2014 -
Asst. General Manager – Claims
Star Health & Allied Insurance Co Ltd.
12.2009 - 05.2017
Manager - Group Claims
Mediassist India Pvt Ltd
06.2009 - 11.2009
Manager Client Relations
Raksha TPA Pvt. Ltd.
10.2006 - 05.2009
Operations - Renewal and Claims
Priyanka Wealth Management Pvt Ltd
12.2004 - 09.2006
Executive -Loans
Development Credit Bank Ltd
08.2003 - 05.2004