Priya Korgaonkar
Malad, Mumbai
Summary
Results-oriented Regional Manager experienced in facilities management and vendor relations. Enhanced operational efficiency and client satisfaction through effective budget management and team leadership. Delivered significant cost savings and elevated service standards while managing multiple locations and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Regional Manager - West Region (FM & Operation)
Jones Lang LaSalle - JLL
01.2025 - Current
- Managing across West - JLL Prestigious client with 500+ branches with approx. 20 Lakh sqft. Area & 800+ employees by delivering consistent improvements in client satisfaction, profitability and operational efficiency.
- Managed all aspects of office facilities, ensuring seamless operations in maintenance, security, cleaning, and utilities.
- Vendor Management: Oversee relationships with vendors providing services such as cleaning, security, catering, and maintenance. Ensure service levels are met and contracts are adhered to.
- Health and Safety: Maintaining health and safety protocols in the offices. Conduct regular audits and inspections to ensure compliance with regulations.
- Developed and managed office facilities budget, monitoring expenses to identify and implement cost-saving opportunities.
- Social event planning: Planning and executing social events and cross-team in the offices.
- Led and motivated workplace support team, providing coaching, training, and development to enhance team capabilities.
- Problem Resolution: Address and resolve workplace-related issues and complaints in a timely and effective manner. Serve as a point of contact for employees regarding office facilities and services.
- Continuous Improvement: Identify areas for improvement in office operations and implement solutions to enhance efficiency and employee satisfaction.
- Emergency Response: Develop and implement emergency response procedures. Coordinate drills and training sessions to ensure readiness in case of emergencies.
Assistant Operations Manager - West Region
Cushman & Wakefield
03.2023 - 01.2025
- Managed portfolio of approximately 6.36 Lakh Sq. Ft. from Mumbai locations includes 12 different sites in Maharashtra and Gujarat of West Region.
- Managed team of 14 team members to maintain the facility site operations.
- Oversee & lead day to day facility operations of multiple client facilities, ensuring all aspects of daily operations runs smoothly and efficiently.
- Sites consists of Technical Services, Housekeeping Services, Pantry Services & Transport.
- Develop & manage facility operation budgets ensuring cost effectiveness practices and optimal resource allocation.
- Functioned as the key client liaison, fostering solid relationships and responding to facility-related inquiries.
- Coordinate with facility staff to ensure timely and effective resolution of facility related issues.
- Working closely with site team and procurement team to ensure right vendors are on boarded and SOW of the work is well designed by site teams.
- Assist the C&W procurement department in concluding Service Level Agreements between C&W and its vendors.
- Guided teams to meet management's performance expectations.
- Identify areas for cost savings while maintaining service, quality, and compliance with Industry standard.
- Collaborate with external service providers and vendors ensuring their performance aligned with agreed service level agreement.
- Evaluate vendor contracts and negotiate terms to secure favorable agreements for the company and clients.
- Responsible for clients' contracts renewals and handling P&L, BTR documents & agreement process post client approval on client renewal proposal.
- Implement and maintain best practices in facility management including preventive maintenance, safety protocols and emergency response procedures.
- Establishing and implementing operational standards and procedures for the site's betterment.
- Facilitated site team efforts in compiling essential MIS reports for operational insights.
- Regularly liaise with clients to understand their requirements, gather feedback, and proactively address concerns to ensure client satisfaction.
- Lead & mentor team of facility management professionals.
- Conduct regular performance evaluations, provide constructive feedbacks, and identify opportunities for staff development and training.
- Communicating and collaborating with the admin, recruitment, HR, Payroll, procurement to ensure that key clients' needs are met.
- Compiling reports and timely approval on cost sheets for billing to client and timely collections.
- Ensure facilities comply with all regulations, safety standards & industry guidelines.
- Executed soft audits and thorough evaluations of new sites in the West Region.
- Facilitated data collation for the West Region operations team as main point of contact.
Manager - (Soft)
Cushman & Wakefield
01.2023 - 02.2023
- Managing cleaning services focusing on common areas using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals usage of consumables maintenance amp repair of equipment waste management and hygiene amp sanitation standards.
- Created work plans and schedules, inspected, and assigned cleaning and maintenance tasks to subordinate teams to ensure operational efficiency.
- Establishing and implementing operational standards and procedures for the departments supervised.
- Conducted periodic training and skill enhancement programs to improve employee capabilities and foster professional growth.
- Supporting employee relations issues amp statutory compliances.
- Preparing and implementing various checklists at the frequency instructed in the client/SME suggested formats.
- Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members.
- Briefing and debriefing all staff regarding their duties designated areas of work and special instructions if any during the start and end of shift.
- Maintain inventory stock to ensure that supplies and equipment are available in adequate amount.
- Procured necessary equipment, supplies, and furnishings to ensure readiness.
- Prepared site reports including DMR, MMR, QBR, and other related documentation to support management decision-making.
- Performing tasks such as estimating costs and preparing / managing budgets.
- Planning and making arrangements for change in beautification of certain areas every quarterly and for festivals amp events as and when.
- Coordinated landscaping and gardening efforts to ensure well-maintained green spaces.
- Managing vendor personnel for assigned units vendor contracts compliance attendance etc.
- Developing/reviewing/improving SOPs /processes/programs.
- Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.
- Handling all the activities related to housekeeping, pest control, facade cleaning, waste management and horticulture.
Executive - (Soft & Customer Relations)
CB Richard Ellis (CBRE)
10.2020 - 11.2022
- Managed client possessions during resident move-ins and move-outs, ensuring a seamless transition.
- To take daily rounds of facility and ensure the upkeep of office premises.
- To oversee the inventory of housekeeping materials, pantry, office supplies etc.
- Documented incidents within 24 hours and submitted reports to the reporting manager and client.
- Monitored and controlled attrition and absenteeism of vendor staff, coordinating arrangements to address staffing shortfalls.
- Interact and ensure smooth relationships between tenants and owners.
- Supervising multidisciplinary teams of staff including cleaning, maintenance, and CRM operations.
- Handling My gate app complaints/request and forwarding to the concern team and tracking record of the same for complaints/request closure.
- Timely renewal of AMC's and handling co-ordination between vendors and internal team.
- Arranging meetings and other events.
- Timely clearance of vendor invoices.
- Managing paper and electronic filing systems.
- Ensured adequate stock of office supplies for smooth operations.
- Coordinated with relevant departments to provide timely facilities to customers, enhancing satisfaction and service quality.
- Preparing daily reports, weekly & monthly meetings with clients. (MMR, Weekly Report, DMR, Event Tracker, Placemat, QBR etc)
- Coordinating with vendors, CBRE technical team for timely closure of complaints.
- Carry out duties of property manager and HK manager during their absence.
- Carry out HK consumption analysis and trend graphs.
- Record keeping and documentation with 5S standards.
- Conducting quarterly CSS activity and timely submission.
- Ensure helpdesk team are categorization service request as per priority levels.
- Tracking of open complaints, ensure the closures and escalate open complaints those required.
Customer Service Manager
Future Group
05.2018 - 01.2020
- Enrolled new customers and retained existing customers through effective loyalty programs.
- Enhanced customer service experience, engaged customers, and supported organic growth initiatives.
- Resolved customer issues by assessing returned merchandise and facilitating timely resolutions.
- Addressed and rectified payment issues to ensure smooth customer transactions.
- Managing People at Customer Seva Desk, Cash Counter and Online Team.
- Training and motivating Staff to achieve Targets.
- Monitored and replenished front-end merchandise to support customer needs.
- Organizing and Coordinating various Promotional Activities (Mall Kiosk).
Sr. Executive
Jones Lang LaSalle (JLL)
03.2015 - 05.2018
- Managed overall site maintenance and operations, including housekeeping equipment, mailroom services, guest relations, events, sports area, food courts, and changing facilities.
- Resolved client complaints and queries within turnaround time to enhance client satisfaction.
- To ensure the cleaning, disinfection, sanitization as per the schedule to maintain highest hygiene standards at the premises.
- Handling PES (Pre-employment screening) of new joiner, also taking care of access card and induction for new joiners.
- Coordination with JLL sub vendor.
- Key Management.
- Conducted facility rounds for repair and maintenance, observing daily conditions and maintaining tracking systems.
- Visitor Management, Meeting room booking, Travel & Hotel booking.
- Raising purchase order in SAP.
- Assist with special events planning and other administrative activities as needed.
- Manage employees' movements, purchase requisitions and bill settlements.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), preparation of MIS reports to track facility consumption/ expenses like (DMR/MMR/ Invoice tracker/ Daily round finding tracker/ HK consumable tracker/POY feedback report/ Attendance report/ Training Calendar/ Preparing quote comparison).
Customer Service Executive
Spice Jet Ltd.
12.2011 - 01.2014
Guest Relation Executive
Devyani International Pvt. Ltd.
11.2010 - 10.2011
F&B Executive
Taj Sats Air Catering- International Airport
04.2009 - 03.2010
Guest Relation Executive
THE REGENZA BY TUNGA, Navi Mumbai.
04.2007 - 03.2009
Education
S.S.C. -
Mumbai Board
H.S.C. -
Ramnarain Ruia College
Bachelor of Arts -
Mumbai University
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute
Skills
- Facilities management
- Operations Management
- Vendor management
- Safety compliance
- Response planning
- Strategic planning
- Budget Management
- Procurement
- Process Improvement
- Performance management
- Site Transition Management
- Liaison & Coordination
- Event coordination
- Client management
- Team Management / Leadership
- Leadership and management
- Innovations
- Documentation management
- Staff management
Introduction
- A proactive and enthusiastic professional with over 15+ years of experience in excelling in service industry for various segments like Hotels, Airport Lounges, Airline, Corporate buildings, IFM & Premium residential complexes.
- Responsible for day-to-day functions of various facilities, ensuring that all operations run smoothly and efficiently. This involves coordinating with different departments, managing resources effectively, and implementing strategic plans to optimize performance and maximize productivity.
Certification
Diploma in Aviation, Hospitality, and Travel Management from Frankfinn Institute.
Accomplishments
Emerging Star - Impact Maker Award (2023) - Cushman & Wakefield Asia Rewards & Recognition Program
Languages
- English
- Hindi
- Marathi
Disclaimer
I here declare that the above information is accurate to the best of my knowledge.
Timeline
Regional Manager - West Region (FM & Operation)
Jones Lang LaSalle - JLL
01.2025 - Current
Assistant Operations Manager - West Region
Cushman & Wakefield
03.2023 - 01.2025
Manager - (Soft)
Cushman & Wakefield
01.2023 - 02.2023
Executive - (Soft & Customer Relations)
CB Richard Ellis (CBRE)
10.2020 - 11.2022
Customer Service Manager
Future Group
05.2018 - 01.2020
Sr. Executive
Jones Lang LaSalle (JLL)
03.2015 - 05.2018
Customer Service Executive
Spice Jet Ltd.
12.2011 - 01.2014
Guest Relation Executive
Devyani International Pvt. Ltd.
11.2010 - 10.2011
F&B Executive
Taj Sats Air Catering- International Airport
04.2009 - 03.2010
Guest Relation Executive
THE REGENZA BY TUNGA, Navi Mumbai.
04.2007 - 03.2009
S.S.C. -
Mumbai Board
H.S.C. -
Ramnarain Ruia College
Bachelor of Arts -
Mumbai University
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute