PRIYA KUMARI
Gandhinagar
Summary
Results-oriented Reservation Manager with expertise in streamlining booking procedures to enhance guest satisfaction. Proven experience in optimising processes and maximising revenue while delivering exceptional customer service. Skilled in utilising property management systems and revenue tools to support strategic decision-making and drive profitability.
Overview
8
8
years of professional experience
Work History
Cluster Reservation Manager
Fairmont and Roswyn
Mumbai
02.2026 - Current
- Led centralized reservation operations for a 500 key dual-property complex, driving high-volume luxury inventory management for Fairmont and all-suite lifestyle positioning for Roswyn.
- Managed complex room-block allocations and VIP reservations to support large-scale MICE events utilizing Fairmont's 75,000 sq. ft. banqueting space.
- Mentored and managed team of 10 cluster agents, establishing unified SOPs across Accor and Ennismore brand frameworks to enhance call conversion rates.
- Standardized mystery call scripts and reservation etiquette, achieving compliance with LQA and brand-standard audits.
- Enforced structured cancellation and deposit policies during high-demand dates, minimising last-minute revenue loss.
- High-end, classic luxury featuring grand scale and extensive event facilities. Roswyn being India's first Morgans Originals hotel-focused on contemporary design, creative workspaces, and culturally attuned lifestyle hospitality.
Reservation Manager
Fairmont Jaipur
Jaipur
08.2024 - 12.2025
- Oversaw and managed all aspects of guest reservations.
- Supervised and mentored reservations team, enhancing service quality and team cohesion.
- Prepared and analysed reports on reservations and cancellations, informing strategic decisions on occupancy management.
- Analyzed booking patterns, occupancy rates, and market trends to develop effective pricing strategies.
- Managed the Revenue Department for a duration of 3 months in the absence of the Director of Revenue.
- Led the handover process to the newly appointed Director of Revenue.
- Delivered exceptional service and tailored amenities to enhance guest experience at luxury hotel.
Task Force- Reservation Manager
Fairmont Baku, Flame Towers
Baku
03.2025 - 05.2025
- Managed daily room pricing to optimise revenue across all segments.
- Led weekly Rev Max meetings to analyse segment performance and align budget strategies.
- Trained Reservations Team on reporting processes and effective selling techniques to enhance booking performance.
- Resolved a rate discrepancy on OTA resulting in increased FIT room nights.
- Provided a smooth handover to the new Director of Revenue.
- Worked at iconic luxury hotel in Baku, Azerbaijan
Assistant Manager Reservation & Revenue
Novotel Ahmedabad
Ahmedabad
01.2023 - 08.2024
- Achieved the highest sold-out inventory in 10 years, earning appreciation.
- Managed daily operations of Revenue and Reservation Departments during Revenue Manager's absence to ensure continuity of service.
- Developed regular reports on reservations and occupancy to support strategic decision-making.
- Monitored industry developments and promotions to identify opportunities for revenue enhancement.
- Collaborated with departments to ensure seamless customer experience.
- Modern hotel part of a global chain
Reservation Executive
Novotel Ahmedabad
Ahmedabad
02.2022 - 01.2023
- Managed customer inquiries and reservations across multiple channels.
- Facilitated seamless booking process, ensuring accurate details recorded.
- Provided exceptional customer service and resolved issues.
- Recognised and pursued opportunities to upsell or cross-sell additional services.
- Worked in modern hotel within global chain
- Assisted Revenue Manager with migrating from Opera to Opera Cloud.
Sales Coordinator
Fairfield by Marriott Ahmedabad
Ahmedabad
01.2021 - 02.2022
- Assisted the sales team with presentations and proposals.
- Coordinated communication between sales and other departments to ensure seamless operations.
- Applied sales techniques to foster strong customer relationships.
- Acted as primary contact for customers, resolving inquiries and issues efficiently.
- Maintained regular communication with customers.
- Worked at Marriott hotel, delivering outstanding customer service.
Front Office Supervisor
Rivera Sarovar Portico Ahmedabad
Ahmedabad
01.2020 - 02.2022
- Oversaw daily operations including registration and guest communication, ensuring seamless service delivery.
- Delivered exceptional customer service while facilitating smooth check-ins and check-outs, enhancing guest satisfaction.
- Addressed complex guest issues with supervisor intervention, ensuring timely resolution and maintaining guest loyalty.
- Ensured compliance with procedures and maintained security protocols.
- Delivered a variety of accommodations and services at a quality hotel
Front Office Associate
Rivera Sarovar Portico Ahmedabad
Ahmedabad
09.2018 - 01.2020
- Delivered customer service at check-in and check-out, ensuring smooth arrivals and departures.
- Addressed inquiries and resolved customer complaints, enhancing guest satisfaction.
- Managed hotel operations to provide diverse accommodations and services, contributing to positive guest experiences.
Education
Bachelor of Business Administration -
Dr. Babasaheb Ambedkar Open University
India03-2024
Higher Secondary -
Kendriya Vidyalaya No.2
India03-2017
Skills
- Proficiency in PMS
- Revenue optimisation
- Inventory control
- Channel management
- Leadership skills
- Decision making
- Customer service excellence
- Clear communication
- Customer relationship management
- Property management software
- Reservation system mastery
- Reservation system operation
- Rate setting understanding
- Pricing strategy knowledge
- Hotel management
- Forecasting revenue capabilities
- Revenue maximisation
- Luxury service standards
Training / Courses
- Diploma in Travel, Tourism and Management from Frankfinn Institute Ahmedabad
Accomplishments
- Increased Direct Reservations by 15% through the implementation of effective training programs.
- Achieved the highest physically sold-out inventory of the hotel, breaking records from the past 10 years.
- Successfully completed a 2-month task force assignment at Fairmont Baku, overseeing revenue operations.
Hobbies and interests
- Enjoys reading
- Exploring new destinations
- Practicing yoga and streching
- Loves to take picture
Timeline
Cluster Reservation Manager
Fairmont and Roswyn
02.2026 - Current
Task Force- Reservation Manager
Fairmont Baku, Flame Towers
03.2025 - 05.2025
Reservation Manager
Fairmont Jaipur
08.2024 - 12.2025
Assistant Manager Reservation & Revenue
Novotel Ahmedabad
01.2023 - 08.2024
Reservation Executive
Novotel Ahmedabad
02.2022 - 01.2023
Sales Coordinator
Fairfield by Marriott Ahmedabad
01.2021 - 02.2022
Front Office Supervisor
Rivera Sarovar Portico Ahmedabad
01.2020 - 02.2022
Front Office Associate
Rivera Sarovar Portico Ahmedabad
09.2018 - 01.2020
Bachelor of Business Administration -
Dr. Babasaheb Ambedkar Open University
Higher Secondary -
Kendriya Vidyalaya No.2