Priya Raghu
Chennai
Summary
A seasoned IT professional with 11 years of hands-on experience in leading and supporting technical teams. Skilled in managing end-to-end IT support operations, driving process improvements, and ensuring high service levels. Proficient in Agile methodologies and certified as a Scrum Master, adept at facilitating team collaboration, managing sprints, and delivering timely solutions. Expertise in incident management, stakeholder communication, and technical troubleshooting with a focus on enhancing customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Application Support Lead
Tata consultancy services
Chennai
12.2012 - Current
- Collaborated with internal teams to resolve application-related issues quickly and efficiently.
- Assisted with release planning and coordinated efforts between multiple teams working on related projects.
- Conducted regular audits of application environments for security vulnerabilities or other potential threats.
- Identified, diagnosed, and resolved application problems in a timely manner.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Developed detailed project plans and estimates based on identified risks and options.
- Delivered results using strong understanding of project management methodology and PMO standards.
- Created dashboards using various tools, such as JIRA and SNOW, to track project progress and milestones..
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
Education
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Velammal Engineering College
Chennai03-2012
Skills
- Incident Management
- Problem Resolution
- Customer Support
- Strong leadership and communication abilities (Multilingual)
- Ability to manage multiple priorities and work under pressure
- Completed Professional Scrum Master Certification (PSM II)
- Commitment to excellence
- Rapport building
- Resource management and billing
- Experience with ticketing system (Devplus, Jira, SNOW)
Certification
Professional Scrum Master II Certification
Banking & Financial Services Curriculum
LDP_ASCENT- The Foundation for your Leadership Journey - Certificate
IBM Certified Database Administrator - DB2 10 DBA for z/OS Certification
Exam1Z0-851:Java Standard Edition 6 Programmer Certified Professional
Timeline
Application Support Lead
Tata consultancy services
12.2012 - Current
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Velammal Engineering College
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