Summary
Overview
Work History
Education
Skills
Certification
Languages Known
Awards
Personal Details
Disclaimer
Timeline
Generic
PRIYA S

PRIYA S

Bangalore

Summary

Seeking a significant role in a vibrant organization that offers me ample opportunities to build my career and strengthen my knowledge to achieve organizational as well as individual goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Order to Cash Operations Specialist

Accenture
08.2023 - Current
  • Designation- Order to Cash Operations Specialist
  • F&A (OTC) – Cash Postings
  • Role:
  • It’s a Transition Deal and was part of New Joiners access, Transportation, Client access, Healthcare Training, Process Training, lot of new learnings
  • Handling with Healthcare HIPAA and PHI data cash postings
  • Work around for Cash transfer from internal AS400 team to Complete Patient Records Team
  • Cash Postings for Unapplied, Overapplied, Zeros, Offset’s using Foxfire tool
  • Handling Team of25 Agents
  • Gained more People Management experience as it’s a New Deal
  • SDO POC control for entire Deal
  • Process knowledge Test POC Control for entire Deal
  • Email validation Tool/Project account New activation and Deletion control
  • Trainings status for Operations /Developers accessing with client
  • People connect on monthly basis/ including feedbacks given/taken
  • ACF/DMS Updating on Daily basis
  • MYTE Approvals on Fortnight basis
  • Accenture Roll off access control
  • Reports send on timely basis
  • Attending client calls and operational meetings
  • HIPAA Audits/ Accenture Audits tracking
  • GPH activities like scheduling, PTO in absence of Lead
  • Accuracy Audit File tracking/SQF (Client/Accenture)
  • BOT for Complete Patient Records Team in progress
  • Tracking month end activity for good closure
  • Operational Maturity Documents tracked on daily basis
  • Adhoc activities/ work assigned by CL7

Team Leader

Omega Healthcare
09.2022 - 05.2023
  • Designation- Team Leader
  • AR (Account Receivable) - Worklist
  • Role:
  • Handling Team of25 Agents
  • Team wise Attendance details shared to Management on Daily basis (Planned/Unplanned)
  • Reworks/Errors consolidations of Team Members, updated report sent to Quality Team by every EOD
  • Prohance Report will be checked on daily basis for productive hours to be met
  • Assigning the Daily work order to the team from Client Software, Only Leads has access
  • Uploading the production data of users on Daily basis in Omega software for accuracy
  • Leave Planner need to be sent to HR on weekly basis
  • Every users Absence regularization need to be checked by the Lead, before the dead line to avoid Salary hold
  • RAG (RED, AMBER, GREEN) report to be sent to HR monthly once
  • Team Users score card need to be updated in Omega Software, by end of each month
  • Client requests of Online portal, Password Reset, requesting code for payer OR any New Agent Request, will be taken care by the Lead
  • All the IT tickets request of the Team Members will be handled
  • Floor Support to the Team Members will be given
  • Conducting1-2-1 every month to know the key areas for improvement

Process Specialist (Subject Matter Expert)/Team Leader

Cognizant Technology Solution
01.2013 - 08.2022
  • Designation- Process Specialist (Subject Matter Expert)/Team Leader
  • AR (Accounts Receivable)- Collections
  • Role:
  • AR calls to insurance on the denied claims and taking appropriate actions
  • Drafting and reviewing the team’s appeals
  • Denial management
  • Providing floor support to the team
  • Assigning the daily work order for the team
  • Analyzing the work order to know the insurance trends
  • Training the new joiners on pre-process and providing on job training
  • Maintaining the attendance tracker for the team and for the entire project
  • Calibration calls with client on Weekly basis
  • Handling client’s escalation and team’s escalation
  • Monitoring and driving the team to achieve100% quality
  • Conducting one-to-one with agents on daily/weekly/monthly basis and discussing their areas of improvements
  • Analyzing, tracking the collection rate and sending the collection rate report to management
  • Taking part in FGD discussion during the client visit for a RFP
  • Preparing the Business review deck for the process and presenting to the management for areas of improvement
  • Auditor for Appeals Process
  • Audit Report to be shared to Operations Management on daily basis

Junior Executive

Infosys BPO Bangalore
06.2011 - 12.2012
  • Designation- Worked as Junior Executive
  • Accounts and Billing Process (Telephone, Broadband)
  • Role:
  • Handling Inbound calls for Customer Support Role
  • Achieving Targets on Daily Basis like Acht, Wrap, Hold Procedure, Mute & very important Saturn (Customer Satisfaction Survey)
  • Giving100% resolution for customers on first point of contact
  • Sales to be done on every day Target %

Education

B.COM - undefined

R.B.A.N.M'S First Grade College
01.2011

PUC - Commerce

R.B.A.N.M'S PU Evening College
01.2008

SSLC - undefined

B.M. High School
01.2006

Skills

  • Operating Systems : Tally72
  • Package : MS – Office
  • Courageous and good level of confidence
  • Excellent communication skills
  • Sincere in committed Work
  • District level Player

Certification

  • Facilitating and Coaching for Every Day Trainer (FACET) certified. (Cognizant)
  • Revenue Cycle Management (RCM) certified. (Cognizant)
  • I Lead Training completed (Accenture)

Languages Known

English, Kannada, Hindi and Tamil.

Awards

Board band sales award winner (Infosys), 5 times Unicorn award winner (Cognizant), 3 times Spot light award winner (Cognizant), 3 times Wow award winner (Cognizant), New Joiner Award (Accenture), Accenture Team Ward from Client.

Personal Details

  • Date of Birth :25 November1990
  • Gender : Female
  • Husband’s Name : Arthur Paul Davis AS
  • Nationality : Indian
  • Marital Status : Married

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge. 

Place: Bangalore 


Timeline

Order to Cash Operations Specialist

Accenture
08.2023 - Current

Team Leader

Omega Healthcare
09.2022 - 05.2023

Process Specialist (Subject Matter Expert)/Team Leader

Cognizant Technology Solution
01.2013 - 08.2022

Junior Executive

Infosys BPO Bangalore
06.2011 - 12.2012

B.COM - undefined

R.B.A.N.M'S First Grade College

PUC - Commerce

R.B.A.N.M'S PU Evening College

SSLC - undefined

B.M. High School

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