Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
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Priya Saha

Priya Saha

Senior Associate

Summary

Individual Senior Associate with 6 years background in related positions. Proficient in system usage and troubleshooting. Successfully meeting goals through effective team coordination and proactive customer service.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Senior Associate

Tech Mahindra
Kolkata
07.2021 - Current
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Utilized customer feedback to improve product offerings.
  • Working from home/remotely.

Seller Support Associate

Startek
Kolkata
10.2020 - 07.2021
  • Use to approve claims applied by sellers on an e-commerce platform.
  • Analyzed seller data to identify trends and anticipate seller needs.
  • Worked from Home/Remotely.

Level 3 Associate

Wipro
Kolkata
07.2019 - 12.2019
  • Researched and identified solutions to technical problems .
  • Resolving problems by performing basic troubleshooting tasks virtually.
  • Assigning cases for technician visits required for international customers.

Associate

Concentrix
Kolkata
03.2017 - 06.2019
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Provided product price information to customers.

Executive

Wipro
Kolkata
06.2016 - 02.2017
  • Provided technical support to domestic customers.

Executive

Aegis
Kolkata
12.2013 - 09.2014
  • Customer service and bill explanation to postpaid user.

Education

Bachelor of Arts - Political Science And Government

University of Calcutta
Kolkata
06.2010 - 2013.05

High School Diploma -

West Bengal Council of Higher Secondary Education
Kolkata
04.2008 - 2010.05

Secondary -

West Bengal Board of Secondary Education
Kolkata
03.1998 - 2008.03

Skills

    Clear Communication

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Interests

Listening to music

Watch movie and comedy shows

Traveling and learn new languages

Photography

Personal Information

  • Date of birth : 8th June 1991
  • Gender : Female
  • Place of birth : Kolkata
  • Alterant Telephone number : 8282909640.


Looking forward to an opportunity in a challenging environment, where I can use my experience and skills and further enhance my knowledge.

Timeline

Senior Associate

Tech Mahindra
07.2021 - Current

Seller Support Associate

Startek
10.2020 - 07.2021

Level 3 Associate

Wipro
07.2019 - 12.2019

Associate

Concentrix
03.2017 - 06.2019

Executive

Wipro
06.2016 - 02.2017

Executive

Aegis
12.2013 - 09.2014

Bachelor of Arts - Political Science And Government

University of Calcutta
06.2010 - 2013.05

High School Diploma -

West Bengal Council of Higher Secondary Education
04.2008 - 2010.05

Secondary -

West Bengal Board of Secondary Education
03.1998 - 2008.03

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Priya SahaSenior Associate