Listening to music
Priya Saha
Senior Associate
Summary
Individual Senior Associate with 6 years background in related positions. Proficient in system usage and troubleshooting. Successfully meeting goals through effective team coordination and proactive customer service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Associate
Tech Mahindra
Kolkata
07.2021 - Current
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Utilized customer feedback to improve product offerings.
- Working from home/remotely.
Seller Support Associate
Startek
Kolkata
10.2020 - 07.2021
- Use to approve claims applied by sellers on an e-commerce platform.
- Analyzed seller data to identify trends and anticipate seller needs.
- Worked from Home/Remotely.
Level 3 Associate
Wipro
Kolkata
07.2019 - 12.2019
- Researched and identified solutions to technical problems .
- Resolving problems by performing basic troubleshooting tasks virtually.
- Assigning cases for technician visits required for international customers.
Associate
Concentrix
Kolkata
03.2017 - 06.2019
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
Executive
Wipro
Kolkata
06.2016 - 02.2017
- Provided technical support to domestic customers.
Executive
Aegis
Kolkata
12.2013 - 09.2014
- Customer service and bill explanation to postpaid user.
Education
Bachelor of Arts - Political Science And Government
University of Calcutta
Kolkata 06.2010 - 05.2013
High School Diploma -
West Bengal Council of Higher Secondary Education
Kolkata 04.2008 - 05.2010
Secondary -
West Bengal Board of Secondary Education
Kolkata 03.1998 - 03.2008
Skills
Clear Communication
Effective Listening
Flexible to work in Rotating shifts
Willingness to Improve
Tech-Savviness
Time Management
Able to work as a member of a team
An ability to adhere to rules and regulations
Interests
Watch movie and comedy shows
Traveling and learn new languages
Photography
Personal Information
- Date of birth : 8th June 1991
- Gender : Female
- Place of birth : Kolkata
- Alterant Telephone number : 8282909640.
Looking forward to an opportunity in a challenging environment, where I can use my experience and skills and further enhance my knowledge.
Timeline
Senior Associate
Tech Mahindra
07.2021 - Current
Seller Support Associate
Startek
10.2020 - 07.2021
Level 3 Associate
Wipro
07.2019 - 12.2019
Associate
Concentrix
03.2017 - 06.2019
Executive
Wipro
06.2016 - 02.2017
Executive
Aegis
12.2013 - 09.2014
Bachelor of Arts - Political Science And Government
University of Calcutta
06.2010 - 05.2013
High School Diploma -
West Bengal Council of Higher Secondary Education
04.2008 - 05.2010
Secondary -
West Bengal Board of Secondary Education
03.1998 - 03.2008