Priyadarshani Sonone
Mumbai
Summary
Responsible Process Expert, passionate about delivering outstanding quality and service. Offering 17 years of experience in various industries with history of excellent performance. Self-motivated to consistently perform to the best of my abilities. Confident and insightful. Dedicated and result oriented. Worked with clients to determine requirements and provide excellent service. Adept at managing teams and fostering collaborative environment.
Overview
20
20
years of professional experience
Work History
PROCESS EXPERT
MAERSK GLOBAL SERVICE CENTRE PVT. LTD.
Mumbai
Current - Current
- Currently a part of TPM - Transport Planning Management Team. Plan transportation of cargo from one destination to another by re-routing vessels.
- Was also a part of Dangerous Cargo Team
- Check IMO details of booking in GCSS and Approve or Reject them considering all relevant requirements . Ensure 100% accuracy. Co-ordination with vessel coordinators, CSA's, VSA partner, and other DCR units etc. Gave Gemba of the Software developed by MSC named as MAXS system to external clients with regards to the input / amendments of bookings in that system. Trained new joiners about the MAXS system.
SENIOR CONSULTANT
SUTHERLAND GLOBAL SERVICES, AR SERVICES PVT LTD
Mumbai
2012.12 - 2014.07
- Technical Process, Norton by Symantec, Handled U.S, Spanish, Dutch, Swedish, German and Latin American customers, including Machine Translated chat (English to Spanish)
- Delivered highest value to Symantec customers by providing a prioritized first-time resolution, and in-depth, highly effective problem solving approach
- Delivered 100% CSAT scores, and on average 80% plus NPS month on month.
XML DEVELOPER
TRACMAIL AR SERVICE PVT. LTD
Navi Mumbai
2010.08 - 2012.04
- Worked as a Team Lead (not on paper)
- Project names: Gale: Intermediate file format (IEFF), Oxford: Oxford University Press (OUP), Lason: Legal Information Resources (NILegis), Gale: Gale Virtual Resources Laberry (GVRL)
- Provided regular updates to managers regarding project process, milestones and developments through reports and presentations
SOCIAL WORKER AND DATA ENTRY OFFICER
NON GOVERNED ORGANIZATION (NGO)
Navi Mumbai
2008.09 - 2010.04
- Interviewed patients and patients' relatives to compile detailed social and psychiatric information. Maintained thorough case history records and maintained patients data.
DATA MANAGER
KING EDWARD MEMORIAL HOSPITAL (KEMH) - ANTIRETROVIRAL TREATMENT (A.R.T) CENTRE
Mumbai
2005.06 - 2007.02
- Worked as a Pharmacist and Data Entry Operator at KEM Hospital, Mumbai. Maintained and updated record of patients in a software developed at the hospital. Maintained record of the medicines which were dispensed on daily basis.
ASSOCIATE
WIPRO SPECTRAMIND SERVICES PVT. LTD
Mumbai
2003.10 - 2004.02
- Business Process Outsourcing - I was in the Credit Card Section handling in - bound calls from customers based in Australia
Education
Post Graduate Diploma in Management (PGDM) - HR
10.2017
Certificate Course in Basic Cabin Crew Training from Frankfinn Management Consultants -
01.2005
Bachelor of Science (BSc.) - Chemistry
10.2003
Computer Basics of C- DAC, GIST Pace program from Jai Enterprises -
01.1998
Maharashtra State Board of Secondary and Higher Secondary Education (HSC) -
03.1997
Maharashtra State Board of Secondary and Higher Secondary Education (SSC) -
03.1995
Maharashtra State Certificate in Information Technology (MS - CIT) -
Skills
- Excellent written and verbal communication
- Excellent leadership skills
- Flair for interpersonal relationships
- Analytical
- Flexible
- Adaptable
- Empathetic
- Attention to details
- Problem solving
Current Location
Pune, India
Personal Information
- Date of Birth: 05/26/79
- Gender: Female
- Nationality: Indian
Hobbies and Interests
- Reading
- Listening Music
- Watching movies
- Cooking
- Singing
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
PROCESS EXPERT
MAERSK GLOBAL SERVICE CENTRE PVT. LTD.
Current - Current
SENIOR CONSULTANT
SUTHERLAND GLOBAL SERVICES, AR SERVICES PVT LTD
2012.12 - 2014.07
XML DEVELOPER
TRACMAIL AR SERVICE PVT. LTD
2010.08 - 2012.04
SOCIAL WORKER AND DATA ENTRY OFFICER
NON GOVERNED ORGANIZATION (NGO)
2008.09 - 2010.04
DATA MANAGER
KING EDWARD MEMORIAL HOSPITAL (KEMH) - ANTIRETROVIRAL TREATMENT (A.R.T) CENTRE
2005.06 - 2007.02
ASSOCIATE
WIPRO SPECTRAMIND SERVICES PVT. LTD
2003.10 - 2004.02
Post Graduate Diploma in Management (PGDM) - HR
Certificate Course in Basic Cabin Crew Training from Frankfinn Management Consultants -
Bachelor of Science (BSc.) - Chemistry
Computer Basics of C- DAC, GIST Pace program from Jai Enterprises -
Maharashtra State Board of Secondary and Higher Secondary Education (HSC) -
Maharashtra State Board of Secondary and Higher Secondary Education (SSC) -
Maharashtra State Certificate in Information Technology (MS - CIT) -
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