Summary
Overview
Work History
Education
Skills
Languages Known
Timeline
Hobbies and Interests
Generic
Priyam Mandal

Priyam Mandal

New Delhi

Summary

Dynamic and motivated professional eager to contribute to an innovative organization that fosters continuous learning and professional growth. Committed to leveraging skills and knowledge to excel in an internship role while seeking opportunities to apply and expand expertise within a collaborative team environment. Passionate about driving results and supporting organizational goals through dedication and a proactive approach. Ready to embrace challenges and make a meaningful impact in a fast-paced setting.

Overview

3
3
years of professional experience

Work History

Google Ads Account Strategist

WNS Global
09.2024 - 07.2025
  • Analyzed campaign performance data and provided actionable insights to improve CTR, Quality Score, Conversion Rate, and ROAS.
  • Created tailored ad strategies aligned with client goals, such as lead generation, brand awareness, or E-commerce sales.
  • Conducted in-depth keyword research and audience targeting to enhance campaign performance.

Sr. Customer Support Associate

Startek (ZARA US)
09.2021 - 06.2022
  • Provided real-time voice & chat support to customers across the US, resolving inquiries related to orders, returns, refunds, and product availability.
  • Maintained a high level of professionalism and empathy while handling customer complaints and escalations.
  • Ensured accurate documentation of all customer interactions in the CRM system.

Sr. Customer Support Associate

Startek (OYO International, UAE)
10.2018 - 07.2020
  • Delivered end-to-end customer assistance via both voice and chat for international guests traveling to the UAE, ensuring a smooth booking and stay experience.
  • Resolved queries related to hotel bookings, cancellations, refunds, modifications, and property-related concerns in a timely and professional manner.
  • Handled escalations and urgent service issues by coordinating with local UAE-based hotel partners and internal teams.

Education

12th - Commerce

Govt.Boys Sr.Sec.School - CBSE
New Delhi, India
03-2016

10th -

Govt.Boys Sr.Sec.School - CBSE
New Delhi, India
03-2014

Skills

  • Results-driven professional
  • Proficient in Microsoft Office Suite
  • Proficient in Adobe Photoshop and Corel Draw

Languages Known

Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Bengali
Intermediate (B1)

Timeline

Google Ads Account Strategist

WNS Global
09.2024 - 07.2025

Sr. Customer Support Associate

Startek (ZARA US)
09.2021 - 06.2022

Sr. Customer Support Associate

Startek (OYO International, UAE)
10.2018 - 07.2020

12th - Commerce

Govt.Boys Sr.Sec.School - CBSE

10th -

Govt.Boys Sr.Sec.School - CBSE

Hobbies and Interests

Gaming, Music, Sketching

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Priyam Mandal