Priyambada Roy
Kolkata
Summary
A competent banking professional with 15 years of experience in Retail Branch Banking. My areas of expertise includes Branch Banking operations, Customer Service, Audit & compliance and Cross Selling.I am seeking career growth in an organization where I can leverage my strengths to contribute significantly to the organization.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Branch Operations Manager
Axis Bank Ltd, Laketown branch
Kolkata
05.2026 - Current
- As an operations manager responsible for managing the daily branch operations to ensure efficient service delivery.
- Oversee the processing of gold loans and other banking activities to ensure due process, accuracy and accountability are followed.
- Supervise the frontend cash transactions, cash reconciliation and verificationn while focused on frequent remittance of cash to take control on CRR & minimized cash retention
- Handled escalations effectively by addressing client concerns and resolving issues promptly. 5.Conducted audits to ensure compliance at the branch.
- Developed and implemented long-term business plans to ensure operational continuity and resilience.
- Develop financial backup plans to protect business operations in the event of major crises that could result in huge losses.
- Implemented self audit trial on monthly basis to effect prudent control over day to day banking activities.
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
- Maintained overall health of branch by conducting regular customer service meetings to address concerns and enhance client satisfaction.
Branch Operations Head,Kestopur Branch
Axis Bank Ltd
Kolkata
09.2022 - 03.2025
- Create and implement long term business plan to ensure continuity of business operations in the long run.
- Monitored daily operations to ensure smooth process flow and supervised execution of tasks.
- Developed competent individuals in banking operations team to strengthen workforce capabilities.
- Resolved customer escalations by addressing their concerns and providing solutions in a timely manner.
- Conducted audits and maintained compliance at the branch.
- Delegate tasks to members of the operations team.
- Managing and monitoring clearing and related activities at the branch.
Branch Operations Manager
Axis Bank Ltd, Santacruz West Branch
Mumbai
03.2020 - 08.2022
- Managed daily branch operations to ensure efficient service delivery.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Supervised staff to foster teamwork and elevate customer interactions.
- Ensured compliance with daily operations and managed branch audit parameters.
- Monitored and processed statutory notices received at the branch to ensure compliance.
- Facilitated communication between departments to streamline processes and operations.
- Reviewed customer account information to ensure accuracy and completeness.
- Provided guidance on best practices for handling difficult customers or situations.
Deputy Branch Manager, Dadar Branch
ICICI Bank Ltd
Mumbai
07.2019 - 01.2020
- Managed the entire Branch operations, Audit and compliance, Customer service and Sales of a Category branch of 11 Cr book size.
- Handling a Team of Nine members as direct reporting and 10 including RMs.
- Oversaw branch merchandising and facilitated regular customer service meetings to enhance client satisfaction.
- Maintained compliance with statutory requirements laid out by acts governing banking regulations.
- Implemented monthly self-audit trials to ensure compliance and strengthen control over daily banking activities.
- Worked as a single point contact to offer prompt resolution to the banking needs of NRIs' that also helped in maintaining a sound relationship with them & to earn a substantial inflow of CASA.
- Addressed and resolved the complaints of customers and sorted them out immediately.
- Managed legal, IT attachment cases, and regulatory notices to ensure timely resolution and adherence to compliance standards.
- Supervisor of front-end cash transactions, cash reconciliation and verification while focused in to frequent remittance of cash to take control on CRR & minimized cash retention cost.
- Processed salaries for corporate clients and government departments.
- Managed dematerialization services, National Pension System, and PJMS operations.
- Monitored transactions and generated reports for review.
- Digitally scanned and organized account opening documents.
- Managed client relationships for CMS services.
- Handling of statutory notices and timely closure of the same.
- Office GV accounts monitoring and timely reversal within prescribed TAT.
Deputy Branch Manager
ICICI Bank Ltd VIP Road Branch
Kolkata
06.2017 - 07.2019
- Managing the entire branch operations, audit and compliance and escalation management of Asset Branch with a book size of 200 Cr.
- Managed loan desk operations, resolving escalations to ensure seamless service delivery.
- Ensured compliance with statutory requirements set by banking regulations, minimizing risk exposure.
- Implemented self audit trail on monthly basis to effect prudent control over day-to-day banking activities
- Worked closely servicing and handling proficiently the government and municipality accounts
- Worked as a single point contact to offer prompt resolution to the banking needs of NRI's that also helped in maintaining a sound relationship with them & to earn a substantial inflow of CASA.
- Addressed and resolved customer complaints promptly, enhancing customer satisfaction and retention.
- Managed legal cases, IT attachments, and regulatory notices independently.
- Organized a regular meeting with the team to keep an update of the proper bank's functioning
- Supervisor of front-end cash transactions, cash reconciliation and verification while focused in to frequent remittance of cash to take control on CRR & minimized cash retention cost.
Deputy Branch Manager
ICICI Bank Ltd Nagerbazar Branch
Kolkata
06.2016 - 06.2017
- Oversaw branch operations, audit, compliance, and escalation management for Asset Branch, ensuring adherence to regulations and standards.
- Resolved complex escalations at loan desk, enhancing customer satisfaction and operational efficiency.
- Addressed and resolved customer escalations, improving service quality and client relations.
- Worked closely servicing and handling proficiently the government and municipality accounts.
- Managing corporate clients and NRI clients servicing requests.
- Managed all the legal and IT attachments that came to the branch.
- Facilitated timely clearing of cheques to maintain transaction flow.
Branch Operations Manager
Axis Bank Ltd Dumdum Branch
Kolkata
05.2015 - 05.2016
- Managed branch operations, compliance, and complaints, conducting audits to ensure adherence to regulations while leading a team of 3.
- Assessed branch health metrics through detailed audits, facilitating transfer to more complex branch, Nagerbazar, a year later.
- Managed daily branch operations to ensure smooth workflow and customer service.
- Supervised staff performance and provided coaching to enhance productivity.
- Coordinated training programs for new employees to ensure compliance and efficiency.
Deputy Branch Manager
ICICI Bank Ltd Duttapukur Branch
Kolkata
05.2013 - 05.2015
- Led the inauguration of a new branch as the Operations head.
- Oversaw business operations and ensured compliance for newly opened branch.
- Created IFSC and MICR codes to streamline banking operations for new branch.
- Acquired foundational knowledge for branch launch by collaborating with marketing and cres teams on infrastructure and internet setup.
- Installed locker facility from indenting lockers till the installations of Lockers in the branch.
- House to House Cold calls with teammates to advertise our brand in the area and the locals as Private Banks were not having any branch in that area.
Value Banker
ICICI Bank Ltd Barasat Branch
Kolkata
02.2011 - 04.2013
- Gained comprehensive understanding of banking principles through diverse roles in branch operations.It was a cluster branch where in I have explored almost every area including Teller operations , handled May I help you desk , handled cash as customer service officer , worked on the audit parameters under the guidance of my Branch Operations Head , served clients , cross-sold investment products and Accounts. Also attended complaints of customers. Managed portfolio of 200 customers, providing tailored financial solutions and building strong client relationships. Maintained key account relationship with high net worth customers, ensured an efficient sales through service is in practice, mapped the client's requirements & offered them expert advisory services pertaining to selection of right products. Assisted my supervisor with all the operational work related to the shifting of the branch location.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
MBA - Banking and Finance
Manipal University
Kolkata04-2013
Post Graduate Diploma - Banking and Finance
ICICI Manipal Academy
Bengaluru01-2011
B.Tech - Electronics and Communication
West Bengal Board of Technology (WBUT)
Kolkata04-2008
ISC - Science
W. W. A Cossipore English School
Kolkata04-2004
I.C.S.E -
W.W.A Cossipore English School
Kolkata03-2002
Skills
- Banking software expertise
- Audit compliance
- Java
- J2EE
- C
- PHP
- Critical thinking
- Leadership skills
- Time management
- Multitasking
- Customer Service
- Communication Skills
- Relationship management
- Knowledge of Windows, MS-Office
- Fast Learner
Personal Information
- Nationality: Indian
- Driving License : WB-012009661112
- Date of Birth : 16.07.1986
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Timeline
Branch Operations Manager
Axis Bank Ltd, Laketown branch
05.2026 - Current
Branch Operations Head,Kestopur Branch
Axis Bank Ltd
09.2022 - 03.2025
Branch Operations Manager
Axis Bank Ltd, Santacruz West Branch
03.2020 - 08.2022
Deputy Branch Manager, Dadar Branch
ICICI Bank Ltd
07.2019 - 01.2020
Deputy Branch Manager
ICICI Bank Ltd VIP Road Branch
06.2017 - 07.2019
Deputy Branch Manager
ICICI Bank Ltd Nagerbazar Branch
06.2016 - 06.2017
Branch Operations Manager
Axis Bank Ltd Dumdum Branch
05.2015 - 05.2016
Deputy Branch Manager
ICICI Bank Ltd Duttapukur Branch
05.2013 - 05.2015
Value Banker
ICICI Bank Ltd Barasat Branch
02.2011 - 04.2013
MBA - Banking and Finance
Manipal University
Post Graduate Diploma - Banking and Finance
ICICI Manipal Academy
B.Tech - Electronics and Communication
West Bengal Board of Technology (WBUT)
ISC - Science
W. W. A Cossipore English School
I.C.S.E -
W.W.A Cossipore English School