Data Analyst
Priyanka Yadav
Quality Analyst
Chandigarh
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Quality Analyst
TasKus
06.2023 - Current
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- As Quality Analyst of Open Web, I have ensure that agents are moderated correct moderation data.
- Administered 1100 internal quality audits and assessed results to inform corrective action measures.
- Analyzed quality and performance data to support operational decision-making.
- Giving one-on-one feedbacks to agents, whose scores are less than 95%
- Attend weekly calibration and share new updates in weekly session with team.
Analyst
TaskUs
03.2022 - 06.2023
- Resolved caller issues quickly and thoroughly.
- I was working in American airlines, earlier as chat support.
- We were handling queries related to flights. Either delayed flight or cancelled.
- Adopted customer feedback in process and system improvement initiatives.
- Established strong customer relationships, building recommendations and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Team Member
Eclerx
08.2020 - 03.2022
- I was working in chat process, main work is to resolve customer quires related to internet.
- I was working for Xfinity, brand is delivered lot of products related to internet, TV, Home phone, mobile phone and Home security.
- We have to help with troubleshooting part, if product is damage or not working we have to send technician.
Education
Bachelor of Computer Applications - Bachelor of Computer Application
Punjab University
Chandigarh 08.2015 - 05.2019
Skills
Correction Action Planning
undefinedInterests
listening music
I take pleasure in listening to music. I never really thought that this was my hobby, but I'm beginning to comprehend that it is. I understand that hobbies are activities that a person actively follows and enjoys. Listening to music can decrease levels of the stress hormone
Timeline
Quality Analyst
TasKus
06.2023 - Current
Analyst
TaskUs
03.2022 - 06.2023
Team Member
Eclerx
08.2020 - 03.2022
Bachelor of Computer Applications - Bachelor of Computer Application
Punjab University
08.2015 - 05.2019
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