PRIYANKA
New Delhi
Summary
Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
2023
2023
years of professional experience
Work History
Front Desk Executive
Jones Lang LaSalle (JLL)
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted Client's with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Guest Service Associate (GSA)
The Imperial hotel
09.2022 - 02.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Guest Service Associate (GSA)
RADISSON GURUGRAM UDYOG VIHAR
10.2021 - 07.2022
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Admin Associate
RT Apparels
07.2019 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Graduation -
Indira Gandhi National Open University (IGNOU)
05.2023
Diploma -
Frankfinn Institute of Air-Hostess Training
05.2021
Intermediate -
CBSE Board
05.2019
Matriculation -
Panchsheel Public School
05.2017
Skills
- Knowledge Of OPERA PMS
- Knowledge of MS Office (Word, PowerPoint, Excel)
- Knowledge Of Amadeus
- Good presentation and leadership skills
- Ability to coordinate, motivate and lead a team in pre-determined order and achieve the objective
- Ability of flexibility and to work under pressure, more of a service-oriented mindset
- Team player, highly motivated, energetic, resourceful and friendly nature
- Initiative taker and promotes accountability and ownership
Languages
English
Hindi
Professionalqualificationandinternship
- BA Honours, Political Science, Indira Gandhi National Open University (IGNOU), 05/01/23
- Diploma, Hospitality, Travel and customer service, Frankfinn Institute of Air-Hostess Training, 05/01/21
Extracurricularactivitiesandinterest
- Active participant in cultural activities in school.
- Active participant in school projects and case study competition.
- Actively Participated in Seminars as well as Webinars organised by the College.
Hobbies and Interests
- Singing
- Cooking
- Painting
Disclaimer
This is to certify that the information furnished above is true and authentic to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Ram Prakash
- Mother's Name: Mrs. Bhanvar Kali
- Date of Birth: 11/14/99
- Gender: Female
- Nationality: Indian
Timeline
Guest Service Associate (GSA)
The Imperial hotel
09.2022 - 02.2023
Guest Service Associate (GSA)
RADISSON GURUGRAM UDYOG VIHAR
10.2021 - 07.2022
Admin Associate
RT Apparels
07.2019 - 08.2021
Diploma -
Frankfinn Institute of Air-Hostess Training
Intermediate -
CBSE Board
Matriculation -
Panchsheel Public School
Front Desk Executive
Jones Lang LaSalle (JLL)
Graduation -
Indira Gandhi National Open University (IGNOU)