Summary
Overview
Work History
Education
Skills
Languages
Professionalqualificationandinternship
Extracurricularactivitiesandinterest
Hobbies and Interests
Disclaimer
Personal Information
Timeline
Generic
PRIYANKA

PRIYANKA

New Delhi

Summary

Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

2023
2023
years of professional experience

Work History

Front Desk Executive

Jones Lang LaSalle (JLL)
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted Client's with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Guest Service Associate (GSA)

The Imperial hotel
09.2022 - 02.2023
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.

Guest Service Associate (GSA)

RADISSON GURUGRAM UDYOG VIHAR
10.2021 - 07.2022
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Admin Associate

RT Apparels
07.2019 - 08.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Graduation -

Indira Gandhi National Open University (IGNOU)
05.2023

Diploma -

Frankfinn Institute of Air-Hostess Training
05.2021

Intermediate -

CBSE Board
05.2019

Matriculation -

Panchsheel Public School
05.2017

Skills

  • Knowledge Of OPERA PMS
  • Knowledge of MS Office (Word, PowerPoint, Excel)
  • Knowledge Of Amadeus
  • Good presentation and leadership skills
  • Ability to coordinate, motivate and lead a team in pre-determined order and achieve the objective
  • Ability of flexibility and to work under pressure, more of a service-oriented mindset
  • Team player, highly motivated, energetic, resourceful and friendly nature
  • Initiative taker and promotes accountability and ownership

Languages

English
Hindi

Professionalqualificationandinternship

  • BA Honours, Political Science, Indira Gandhi National Open University (IGNOU), 05/01/23
  • Diploma, Hospitality, Travel and customer service, Frankfinn Institute of Air-Hostess Training, 05/01/21

Extracurricularactivitiesandinterest

  • Active participant in cultural activities in school.
  • Active participant in school projects and case study competition.
  • Actively Participated in Seminars as well as Webinars organised by the College.

Hobbies and Interests

  • Singing
  • Cooking
  • Painting

Disclaimer

This is to certify that the information furnished above is true and authentic to the best of my knowledge and belief.

Personal Information

  • Father's Name: Mr. Ram Prakash
  • Mother's Name: Mrs. Bhanvar Kali
  • Date of Birth: 11/14/99
  • Gender: Female
  • Nationality: Indian

Timeline

Guest Service Associate (GSA)

The Imperial hotel
09.2022 - 02.2023

Guest Service Associate (GSA)

RADISSON GURUGRAM UDYOG VIHAR
10.2021 - 07.2022

Admin Associate

RT Apparels
07.2019 - 08.2021

Diploma -

Frankfinn Institute of Air-Hostess Training

Intermediate -

CBSE Board

Matriculation -

Panchsheel Public School

Front Desk Executive

Jones Lang LaSalle (JLL)

Graduation -

Indira Gandhi National Open University (IGNOU)
PRIYANKA