Sayan Argha Pal
Kolkata
Summary
Accomplished Front Office Professional with 3.5 years of luxury hospitality experience. Expertise in guest services, VIP handling, and front office operations in high-pressure environments. Delivered personalized guest experiences, managed cashiering accuracy, and supported team leadership initiatives. Handled VVIP protocols and service recovery while ensuring operational efficiency and confidentiality aligned with luxury hospitality standards.
Overview
6
6
years of professional experience
Work History
Front Desk Executive
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
Bangalore
06.2026 - Current
- Managed guest check-ins and check-outs using Sheraton front office procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed reservations and room assignments in hotel property management system.
- Processed guest payments accurately at the front desk. accurately and efficiently.
- Resolved guest inquiries and complaints with professional service standards.
- Verified billing details and prepared guest folios for departure.
- Provided concierge support for Bengaluru Whitefield hotel services and local information.
- Supported convention center arrivals, group coordination, and VIP guest services.
Guest Service Associate
The Oberoi Sukhvilas Resort & Spa
06.2024 - 05.2026
- Provided personalized butler service to royal dignitaries, celebrities, and political figures, maintaining confidentiality, cultural awareness, and premium hospitality standards to support brand reputation and guest loyalty.
- Supported VIP and VVIP guest interactions by managing check-in, check-out, and customized butler services for eminent guests, maintaining strong guest satisfaction while assisting with group bookings and high-profile requests.
- Coordinated departmental shifts, night audits, and cash handling, guiding interns and ensuring smooth service delivery across luxury resort operations.
- Processed reservations, billing, and guest requests using Opera and Opera Cloud, enhancing workflow accuracy and streamlining service tasks.
Guest Service Associate
JW Marriott
12.2023 - 06.2024
- Deliver personalized guest interactions proactively resolving inquiries complaints and service recovery situations enhancing loyalty satisfaction brand reputation and repeat business through empathetic communication problem solving and luxury hospitality standards excellence
- Managed cash handling, billing accuracy, and guest folio settlements, ensuring revenue integrity and audit readiness while facilitating seamless checkout experiences.
- Oversaw group and FIT check-in and check-out operations, facilitated seamless arrivals and departures, and maintained compliance with JW Marriott brand standards.
- Coordinated VIP arrivals and preferences, supervised interns and trainees, and ensured consistent luxury service aligned with JW Marriott standards and values.
Front Office Associate
The Oberoi Cecil
Shimla
07.2022 - 09.2023
- Optimized front desk operations and lobby coordination during high occupancy, ensuring seamless guest flow and service efficiency in luxury hospitality environments.
- Delivered exceptional guest engagement, resolved complaints, managed special requests, and enhanced customer satisfaction through proactive communication, personalized service delivery, and adherence to premium hospitality standards consistently.
- Managed VIP and VVIP coordination, maintained strict confidentiality, and served the Hon'ble President of India as appointed Personal Butler, demonstrating trust, professionalism, and high-level service excellence.
- Supported multi-property operations by conducting staff induction and training, achieving KUDOS recognition, and enhancing event management and upselling performance to strengthen team productivity.
Industrial Trainee
Trident BKC
Mumbai
01.2021 - 04.2021
- Contributed to food production processes for buffet and live counters, coordinated mise en place and store operations, led trainee teams, and assisted with duty rosters to ensure timely preparation and compliance with quality control standards.
- Managed front office bell desk portico operations guest arrivals departures luggage handling errands delivering personalized assistance ensuring seamless experiences operational efficiency professional hospitality standards under pressure during peak luxury occupancy
- Facilitated fine dining experiences for patrons through in-room dining services, maintained hygiene standards for tableware and cutlery, handled challenging childcare requests, and coordinated pantry setup and trolley clearance, ensuring consistent service excellence and brand adherence.
- Enhanced housekeeping operations for room readiness, managed fumigation and minibar setup, addressed guest requests, and adhered to hygiene protocols while deploying COVID quarantine measures, demonstrating reliability and safety compliance in high-pressure environments.
Education
MBA - Business Management
Symbiosis (SSODL)
Pune, Maharastra08-2024
Bachelor of Science - Hotel Management
WBSIHM – West Bengal State Institute of Hotel Management (Affiliated To NCHMCT)
Durgapur, West Bengal08-2022
Intermediate Certificate -
Julien Day School
Madhyamgram, Kolkata01-2018
Mactriculation -
Julien Day School (ICSE)
Madhyamgram,Kolkata 01-2016
Skills
- Front Office
- Opera PMS
- Guest Relations
- VIP Handling
- Luxury service
- Cash handling
- Complaint Resolution
- Guest recovery
- Operational efficiency
- Crisis management
- Brand Compliance
- Revenue Protection
- Team Leadership
- Staff Training
- Interpersonal relations
- Hospitality management
- Confidentiality Management
Personal Information
- Title: Front Office Professional | Luxury Hospitality Specialist
- Date of Birth: 1998-08-19
LANGUAGES
English Full Professional Proficiency, Hindi Full Professional Proficiency, Bengali Full Professional Proficiency
Timeline
Front Desk Executive
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
06.2026 - Current
Guest Service Associate
The Oberoi Sukhvilas Resort & Spa
06.2024 - 05.2026
Guest Service Associate
JW Marriott
12.2023 - 06.2024
Front Office Associate
The Oberoi Cecil
07.2022 - 09.2023
Industrial Trainee
Trident BKC
01.2021 - 04.2021
MBA - Business Management
Symbiosis (SSODL)
Bachelor of Science - Hotel Management
WBSIHM – West Bengal State Institute of Hotel Management (Affiliated To NCHMCT)
Intermediate Certificate -
Julien Day School
Mactriculation -
Julien Day School (ICSE)