Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRIYANKA BHOKARE

Nagpur

Summary

Impact-driven Microsoft 365 Technical Support Engineer with 2.5 years of experience optimizing cloud infrastructure, resolving complex technical issues, and delivering seamless user experiences across Exchange Online, SharePoint, and Teams. Skilled in managing large-scale migrations, implementing security protocols, and providing targeted support to enhance system reliability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate Consultant

I2nexus
Bengaluru
06.2024 - 11.2024
  • Executed comprehensive email migration project for 600+ users from Google Workspace to Microsoft 365, ensuring data integrity and minimizing business disruption.
  • Developed tailored email configuration solutions, resolving complex delivery and access issues across Exchange Online.
  • Managed Exchange Online mailbox policies, optimizing user productivity and enhancing security compliance.
  • Provided technical training and support for end users, addressing common technical challenges and reducing support ticket volume.
  • Analyzed recurring connectivity issues, implementing root cause solutions to improve email reliability and reduce service interruptions.

Cloud Engineer

Getmax.ae
Nagpur
11.2022 - 06.2024
  • Managed Microsoft 365 tenant configurations, optimizing Exchange Online, SharePoint, and Teams for efficient collaboration.
  • Assisted in migrating data for 400+ users to Microsoft 365, addressing user concerns and ensuring smooth transition.
  • Automated recurring administrative tasks using PowerShell, reducing manual intervention and improving task accuracy.
  • Implemented email security and spam filtering protocols, mitigating potential phishing threats and unauthorized access.
  • Conducted system audits and generated reports to identify areas for performance enhancement and cost reduction.
  • Collaborated with end users to resolve advanced email delivery and access issues, maintaining service continuity.
  • Assisted in the deployment of Microsoft Intune, configuring devices for secure access to corporate resources.

Education

Bachelor of Engineering -

DMIETR
Nagpur
06.2018

Skills

  • Microsoft 365 Administration
  • Exchange Online Management
  • Email Migration & Security
  • PowerShell Scripting
  • Active Directory & AAD
  • Technical Support & Troubleshooting
  • Process Optimization
  • Microsoft Intune
  • SharePoint & Teams Optimization

Certification

  • Microsoft Azure Fundamental, AZ-900
  • Microsoft 365 Fundamental, MS-900

Timeline

Associate Consultant

I2nexus
06.2024 - 11.2024

Cloud Engineer

Getmax.ae
11.2022 - 06.2024

Bachelor of Engineering -

DMIETR

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